Commercial Services Specialist II (Manheim)

Company: Cox Automotive – USA Job Family Group: Vehicle Operations Job Profile: Commercial Services Specialist II Level: Management Level Employment Type: Individual Contributor, Flexible Work Option – No remote option; must work at a specified Cox location. Travel: % (unspecified). Work Shift: Day. Compensation: Hourly base pay $20.10 - $30.10 per hour, may vary. Eligible for commission and incentive programs. Job Description What you’ll do: Provide comprehensive support to numerous account holders. Proactively identify enhancement opportunities. Run and analyze reports for trends and compliance. This critical role, tailored to high‑revenue locations, underscores the importance of accountability and excellence due to the significant financial implications of managing key, highly complex client accounts. Provide comprehensive, direct support and communication to numerous account holders, understanding their requirements and challenges while communicating potential issues. Coordinate with national account representatives to follow account‑specific procedures for preparing and auditing sale vehicle run processes, including run order, scheduling, notice to customer account, vehicle repairs, accurate charge posting (pre‑sale and limited post‑sale), reporting, invoicing, etc. Monitor vehicle sales processes, communication with stakeholders, and accuracy to ensure a positive client experience. Develop positive relationships with clients; help them understand auction processes, vehicle availability, and processes for sale, preparation, and delivery. Examine vehicles in the sales lineup using programs to verify inventory meets specifications, identify missing vehicles, and collaborate with account representatives to prepare vehicles for sale with suitable imaging and announcements. Coordinate vehicle transportation, ensuring timely delivery and resolution of emerging issues. Review Condition Reports to capture required announcements (Structural, Flood, True Miles Unknown, AS‑I‑S – NAAA guidelines for miles and age), Branded Title, Manufacturer’s Buyback, etc. Ensure file jackets for client audits include proper documentation and invoicing. Act as liaison between clients and all auction departments. Collaborate with Accounts Receivable to post accurate charges, process and send invoices, and actively pursue collections. Prioritize tasks within the lifecycle of auctioned cars and keep a focus on effective prioritization. Maintain professionalism and sincere appreciation for client relationships with Manheim. Work in a fast‑paced environment, be receptive to change, multitask, and commit to excellent customer service. Qualifications Minimum Requirements: High School Diploma or GED and 3 years’ experience in a related field, or 5 years’ experience in a related field. Prior clerical or administrative experience. Proficiency in Microsoft Excel. Ability to use adding machines and other office equipment (e.g., copier, fax machine). Ability to sit or stand for prolonged periods. Safe driver with a valid driver’s license. Preferred Requirements: 1 to 3 years of clerical or administrative experience in the automotive industry. Drug Testing Employees must clear a pre‑employment drug test. This position does not administer a drug test for marijuana, but the organization maintains a drug‑free workplace; possession, use, or influence of illegal drugs during work hours, on company property, or in company vehicles is prohibited. Benefits Eligible for a minimum of sixteen hours of paid time off per month and seven paid holidays annually. Additional paid time off for bereavement, voting, jury duty, volunteer time, military, and parental leave. Benefits may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). EEO Statement Cox Automotive is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations for qualified applicants or employees with disability unless undue hardship. Applicants must be authorized to work in the United States without current or future sponsorship; no OPT, CPT, STEM/OPT or visa sponsorship. #J-18808-Ljbffr