Desktop Hardware Technician

Job Description

Job Description

Desktop Hardware Technician

Role Summary

Supports delivery and onboarding operations including scheduling deliveries, coordinating installations, managing order workflow, supporting service calls in the field, and preparing and installing equipment while ensuring an exceptional customer experience.

Core Responsibilities

· Schedule and coordinate customer deliveries and installations

· Update and process sales orders and delivery details in system

· Manage delivery queue including serial numbers, IDs, and timelines

· Prepare, stage, and configure equipment for delivery

· Perform and support on-site equipment installations and setup

· Support service calls in the field as needed

· Monitor backorders and resolve delivery or inventory delays

· Maintain accurate inventory and warehouse organization

· Process returns, RMAs, and equipment recovery

· Ensure all documentation and system updates are complete and accurate

· Other duties as assigned

Daily Focus

· Schedule and confirm deliveries

· Update install calls and assignments

· Prepare equipment for delivery

· Support installs and customer setups

· Support service calls as needed

· Resolve operational issues and escalations

Success Metrics

· On-time delivery performance

· Install completion rate

· Service support responsiveness

· Order processing cycle time

· Inventory accuracy

· Customer satisfaction

Qualifications

· Experience in logistics, warehouse, or technical support roles

· Light IT knowledge preferred

· Strong organizational and multitasking skills

· Customer service and communication skills

· Technical aptitude for equipment setup, troubleshooting, and service support

· Ability to work in a fast-paced environment

· Ability to lift up to 100 lbs. and travel to customer sites

Novatech is a nationwide Managed Office provider that delivers a complete portfolio of technology solutions including IT, Print, Cloud, and Security. Headquartered in Nashville, Tennessee, the company partners with businesses across the country to streamline operations, strengthen security, and improve productivity. Since its founding in 1998, Novatech has built a reputation for combining innovative technology with personalized service, offering clients a single trusted source for their office technology needs. With a culture focused on growth, integrity, and collaboration, Novatech continues to expand its national presence while creating rewarding opportunities for professionals who want to grow their careers in the technology industry.

Company Description

Novatech is a nationwide Managed Office provider that delivers a complete portfolio of technology solutions including IT, Print, Cloud, and Security. Headquartered in Nashville, Tennessee, the company partners with businesses across the country to streamline operations, strengthen security, and improve productivity. Since its founding in 1998, Novatech has built a reputation for combining innovative technology with personalized service, offering clients a single trusted source for their office technology needs. With a culture focused on growth, integrity, and collaboration, Novatech continues to expand its national presence while creating rewarding opportunities for professionals who want to grow their careers in the technology industry.