Implementation Manager

Job Description

Job Description

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.

The Autowork One Implementation Manager is responsible for leading and developing a high-performing team of Consultants and Technical resources while ensuring the consistent delivery of high-quality implementations. The role is accountable for team performance, customer outcomes, and operational excellence, driving continuous improvement across consultancy services and contributing to the overall success of the Autowork One delivery function.

Key Responsibilities:

• Bachelor’s degree in computer science, Information Systems, Engineering, or a related discipline, or equivalent practical experience.
• Extensive hands-on experience with ERP systems, including implementation, configuration, and technical troubleshooting.
• Deep expertise in the Autowork One system (or comparable Automotive Service POS or ERP platform experience at scale).
• Proven experience leading or managing technical/consulting teams with accountability for delivery outcomes and performance.
• Strong experience delivering customer-facing technical solutions both remotely and on-site.
• Solid understanding of ERP data structures, integrations, and system architecture.
• Experience with AI, reporting tools, BI solutions, and data analysis (e.g., KCML, HTML reporting).
• Demonstrated ability to manage multiple projects, priorities, and stakeholders in a delivery-focused environment.
• Strong coaching, mentoring, and team development capability.
• Excellent communication and stakeholder management skills, including customer-facing engagement.

Skills, Knowledge and Experience:

• Experience managing end-to-end ERP implementations, including scoping, design, build, testing, and go-live support.
• Familiarity with implementation frameworks, project management methodologies (e.g., Agile, SDLC, PMP), and delivery governance.
• Experience with advanced data tools and technologies such as SQL, VBA, and complex data integrations.
• Exposure to third-party integrations, APIs, or middleware solutions.
• Experience working with Warehouse Management Systems (WMS) or similar operational systems.
• Experience working in a consulting or professional services environment with utilization and revenue accountability.
• Prior involvement in process improvement, transformation initiatives, or continuous improvement programs.
• Experience working across cross-functional teams (Product, Sales, Support) in a matrixed organization.
• Relevant certifications (e.g., PMP, ERP platform certifications, ITIL) are advantageous.

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Equal Opportunities

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!

To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.

#LI-Hybrid