Relationship Associate

Overview Relationship Associate | Financial Services Client We’re looking for a Relationship Associate to support dealership partners in a fast-paced financial services environment. If you have experience in customer service, account management, or working with CRM/ERP systems—and enjoy problem-solving and data-driven work—this is a strong opportunity to grow your career. Responsibilities Support dealership partners by handling inbound inquiries related to title status, account updates, and short-term delinquencies Manage 5–10 inbound calls daily and respond to inquiries via a dedicated email inbox Research and resolve title or payment issues by navigating multiple systems (e.g., CRM/ERP platforms like Oracle, Salesforce, Tableau) Verify data, identify missing information, and resolve discrepancies efficiently Handle soft delinquency discussions (2–3 days past due) with professionalism and accuracy Collaborate with internal teams and external partners (e.g., auctions) to resolve account issues Provide timely, clear, and accurate updates to dealership partners Qualifications Experience in customer service, account management, or sales Strong computer proficiency with the ability to quickly learn new systems Hands-on experience with CRM/ERP tools (Oracle, SAP, Salesforce, Tableau preferred) Excellent problem-solving and analytical skills Ability to manage multiple priorities and navigate systems efficiently High attention to detail with a focus on data accuracy Comfort discussing sensitive financial topics such as short-term delinquencies Nice to Have Experience in automotive finance, dealership operations, or title processing Exposure to billing, account maintenance, or delinquency handling Top performers are detail-oriented, adaptable, and confident communicators who thrive in a collaborative, customer-focused environment. Top performers in this role are strong communicators, adept at aligning diverse stakeholders, and focused on driving measurable delivery outcomes across a complex technical landscape. If you have an interest in the Relationship Associate, please apply now! Benefits and Equal Opportunity Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers #J-18808-Ljbffr LHH