Operations Floor Lead - Bond Street, Flagship

Operations Floor Lead - Bond Street, Flagship

New York

Overview:

We're looking for an Operations Floor Lead to help drive the day-to-day success of our store from the heart of the operation. This role is focused on ensuring our back-of-house and operational processes run seamlessly, creating the strong foundations that enable exceptional customer experiences on the shop floor.

As an aspiring leader, you'll support store performance through operational excellence, stock management, organization, and team leadership. You'll coach and develop team members, champion high standards, and play a key role in ensuring the store is set up for success every single day.

This position is full-time with the need for full availability across the week.

What You'll Be Doing:

• Leading from the front, creating a positive and high-performing environment where operational excellence is the standard.
• Owning the flow of product through the store, ensuring stock is organized, replenished, and where it needs to be to support the customer experience.
• Supporting and developing your team through in-the-moment coaching, helping them build confidence, capability, and expertise.
• Playing a key role in delivering store performance by ensuring operational processes run smoothly and efficiently every day.
• Partnering with the Store Leadership team to bring initiatives to life and continuously improve the way we work.
• Championing high standards across the back of house, creating an organized, efficient, and safe environment that sets the store up for success.
• Acting as a trusted keyholder, supporting the opening and closing of the store and helping to keep operations running seamlessly.
• Bringing energy, accountability, and a solutions-focused mindset to every shift, helping create a team culture where people can thrive.

What You'll Need:

• Previous experience within retail operations, stockroom, inventory, logistics, or a retail leadership role.
• Experience coaching, developing, or supporting others to achieve team goals.
• Strong organizational skills and exceptional attention to detail.
• A proactive problem solver who can adapt quickly in a fast-paced retail environment.
• Confidence balancing multiple priorities while maintaining high standards.
• Strong communication skills and the ability to work collaboratively across teams.
• Experience with stock management, replenishment, inventory processes, or operational excellence.
• Previous keyholder experience is required.

Salary Range:

The range is between $21.50 - $23.25 and the hourly rate offered is based on market, experience, and skills.

The Perks:

Standard benefits include:

• Comprehensive Medical, Dental & Vision plans
• Performance-based Bonus opportunity
• Competitive PTO
• Contributory 401(k)
• Gymshark Employee Discount & long service awards
• Funded multi-site fitness membership
• Enhanced Family Leave plans
• STD & LTD plans

Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.

Belonging at Gymshark:

Our mission is to be a place where everyone belongs. We're an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We're committed to finding reasonable adjustments for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind.