Client Care Advocate - Preneed

Client Care Advocate - Preneed

Des Moines

KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR's insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR's investments may include the activities of its sponsored funds and insurance subsidiaries.

Location: Des Moines, IA

Hourly Rate: $19.54 per hour + overtime with a $500 sign-on bonus

Paid Training Details:

• Training lasts approximately 12 weeks, Monday – Friday from 7:30am to 4:00pm central time, in-office, and consists of both classroom training sessions as well as time on the phone in the contact center fielding incoming calls. There is a no time off policy during the first 90 days of employment due to the training schedule.
• After training, you will follow a hybrid schedule Monday through Thursday in the office with the option to be remote on Friday's.
• Our contact center is open as follows:
• Monday - Friday 7:00am – 6:00pm Central
• This role will work an 8-hour (40 hours per week) shift once training is complete. The shift time after completing training will be 9:30 to 6:00 Central.

Position Summary

The Client Care Advocate provides consultative support to customers, agents, and business partners regarding life insurance products, with a primary focus on Preneed insurance. This role is responsible for handling inbound customer inquiries, documenting service interactions, resolving issues, and fulfilling callback commitments while delivering an exceptional customer experience. The ideal candidate is customer-focused, detail-oriented, and able to effectively manage multiple priorities in a fast-paced environment.

Responsibilities

• Respond to inbound customer calls and inquiries while delivering exceptional customer service.
• Document telephone conversations, written communications, and service activities accurately within company systems.
• Resolve customer inquiries and service requests in accordance with established service standards.
• Research, identify, and resolve customer issues while ensuring compliance with company policies and procedures.
• Complete post-call activities and follow through on customer callback commitments in a timely manner.
• Develop and maintain strong relationships with customers, agents, and internal business partners.
• Accurately communicate product information, features, and benefits to customers and stakeholders.
• Participate in team meetings, training activities, and other duties as assigned.

Qualifications

• High school diploma or GED required; associate or bachelor's degree preferred.
• Minimum of one year of customer service or call center experience.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Strong attention to detail and organizational skills.
• Ability to learn and apply insurance products, procedures, and systems.
• Proficiency with Microsoft Office and other business software applications.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong interpersonal skills and ability to work effectively in a team setting.
• Ability to maintain flexibility with work schedules and business needs.

Compensation & Benefits

• $500 sign-on bonus paid at the completion of training
• Hybrid work schedule (following training period)
• Full IT equipment provided
• Free lunch and parking
• Health coverage (employee + children, based on salary band)
• 401(k) with company match and equity opportunities
• Annual bonus eligibility
• Paid time off, sick time, and company holidays
• Tuition, adoption, and lifestyle reimbursement programs
• Clear opportunities for internal mobility and career growth

KKR is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.

KKR will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email View email address on click.appcast.io. Emails sent for unrelated issues, such as following up on an application, will not receive a response.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access because of your disability. You can request reasonable accommodations by sending an email to View email address on click.appcast.io. Only emails left for this purpose will be returned.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. This notice applies only to applicants and employees who work or will work in Massachusetts, in accordance with applicable state law.