Security Operations Center Analyst

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The Security Operations Center Analyst is a key contributor to the security operations team in the event of a crisis situation that would threaten the safe and secure business operations. This could include, but is not limited to: natural disasters, workplace violence, facility emergencies, fire and issues of serious injury or illness. Professional Security Operations Center Officer positions require heavy use of computer operating systems, such as Microsoft and other operating systems.

NOTE - Important information regarding the job

• 1st Shift - 6 AM - 2 PM where you'll be on a rotational work week of four days on, then two days off.
• On-site position located in Quincy, Massachusetts.
• Pay: $35.96 an hour - $70k (1,947 hour per year)
• 4 Weeks Mandatory Training
  • 2 weeks of classroom training (M-F 8a-4p)
  • 1 week of OJT (M-F 8a-2p)
  • 1 week of OJT (M-F 2p-8p)

• Program video surveillance, card access and burglar alarm system in accordance with programming standards. Monitor these systems to ensure these standards are maintained.

• Provide programming support to systems technicians, operations staff, and Team Members. This assistance will be provided over the telephone as well as via email and MS Teams, all of which must be monitored throughout the day.

• Troubleshoot equipment problems with video surveillance, card access and burglar alarm system and coordinate service with the appropriate vendor.

• Coordinate vendor meets amongst facility technicians, ATM manufacturers and security system technicians daily.

• Review service requests for accuracy. Update requests that are inaccurate or missing information and dispatch to the appropriate vendor.

• Notify USSOC manager/supervisor of potential coaching opportunities with staff. Work with USSOC leadership to improve troubleshooting skills and system awareness amongst operations team.

• Monitor service provider performance to ensure compliance with SLAs including established response times and first-time fix rates. Escalate non-compliance to management as needed.

• Work with operations staff to identify and correct nuisance alarm issues.

• Assist installation coordinator with new system installations as needed.

• Monitor and action video health alerts daily.

• Additional duties may be assigned or modified according to business requirements.
• Provide support for Security Project Manager’s and Physical Security Managers as needed.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• High school diploma, GED: or equivalent work experience - Required

Qualifications:

• Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner.
• Ability to use initiative and independent judgment within established guidelines.
• Ability to frequently prepare written reports and logs in neat, legible handwriting; may require computer skills.
• Ability to read and understand all operating procedures and instructions.
• Displays exceptional customer service and communication skills.
• Remain flexible to ever changing environments; adapt well to different situations.
• Intermediate computer skills to utilize innovative, wireless technology at client specific sites.
• Works in various environments including adverse outdoor conditions such as cold, rain or heat.
• Constant mental alertness and attention to detail required while setting priorities and following up on assignments.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship:

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

$45,000.00 USD

Maximum:

$71,000.00 USD

We Value Your Impact:

Your contribution matters and it's recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standingand walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.