Operations Manager

Operations Manager Final MileGEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.Your role on the team:Lead daily operations for local and regional big and bulky home delivery networks.Maintain a well-kept fleet of delivery trucks and schedule preventative maintenance.Reduce damage rates, missed delivery windows, and return product costs.Track key metrics like On-Time Delivery (OTD), cost-per-stop, and revenue per truck.Resolve high-escalation customer complaints regarding damaged property or late arrivalsEnsures work orders for repairs and requisitions for replacement of equipment are submitted to the appropriate personsConfers with others to ensure coordination of warehouse activities with activities of other functional areas such as customer service and salesPartners with the customer to maintain a high level of customer satisfaction by communicating frequently with customers and following up on customer concerns and requestsEnsures safe operation of the warehouse including meeting company standards for sanitation, maintenance, safety, and securityEnsures operational excellence in all warehouse areas, related equipment, and warehouse management systemsLeads an efficient and successful operations while successfully mitigating any barriers to successPartners with engineering to implement and maintain proper layout of warehouse and product placementMonitors and ensures facility key performance indicators (KPI) are met in a timely and cost effective manner to ensure the profitability and productivity of the distribution centerEnsures adequate staffing, training, coaching and development for employeesReports employees' hours worked to Payroll on a weekly basisProvides hands on management of the distribution center including interviewing, hiring, and training Supervisory and hourly staff; planning, assigning, and directing work; and appraising performance to create a strong company cultureEnsures compliance with CTPAT, ISO, AIB, and others regulatory certifications as applicableEffectively manages the budget and P&L of the operationAddresses complaints and resolves problemsFor food accounts, incumbent is responsible to report food safety problems to senior management to initiate actionWhat you need:Experience with warehouse management systems preferredExperience with labor management systems and productivity initiatives preferredLean certifications preferredMust be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPointAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulationsAbility to write reports, business correspondence, and procedure manualsAbility to effectively present information and respond to questions from groups of managers, clients, customers, and the general publicAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization existsAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule formWhat you gain from joining our team:Access wages early with the Rain financial wellness appFree telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!Health, dental, and vision insurance after 30 days of employment401kPaid maternity and parental leaveAccess to career development, employee resource groups, and mentorship programsEmployee discountsAccess to employee perks like fitness class discounts and free access to a relaxation and meditation appFree financial wellness programsDaycare discount programOpportunities to volunteer and give back to your community+ more!Join our Team!Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.Text DELIVER to 88300 to Apply!Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.