Branch Manager

Branch ManagerBishop Lifting Products, Inc. is the most trusted name in the lifting world. It has the deep expertise, services, and support to solve both routine and complex lifting challenges. We have the above and below-the-hook inventory customers need when they need it. And we have a culture of service and support that puts customer satisfaction first.Bishop Lifting is seeking a dynamic and experienced Branch Manager to oversee the operations of our Fort Wayne, IN location. The ideal candidate will manage a branch focused on Rigging, Fabrication, and Inside/Outside Sales, ensuring seamless coordination and high-quality customer service.Key duties and responsibilities include overseeing onsite personnel in regard to safety, facility readiness, inventory control, review of payables, collections, purchasing, and overseeing and implementing all working processes to prep sales and/or rental orders required by facility for shipment. Develop a strategic plan for the branch that will overcome obstacles and identify opportunities for success and successfully execute that plan to meet branch goals and objectives. P & L controlling of Branch labor, revenue, and profit margin. Understand and manage branch operation performance to Key Performance Indicators targets and actual results. Develop and implement strategies to optimize branch operations. Streamline and simplify business processes between departments to insure smoother operations. Responsibility includes reviewing orders received to ensure customer needs are met, following through on commitments of delivery of product or information required, and proper communication of information to customers and employees who are fulfilling the order. Meet with key customers on a regular basis to ensure that they are satisfied with our performance, to strengthen our relationship, and to develop strategies to insure their future business. Take ownership of all customer concerns and complaints, addressing them promptly and ensuring that customer is satisfied with the final resolution. Manage multiple tasks and priorities and easily adapt to changing situations. Conduct monthly meetings with branch management team to ensure that everyone is working together to meet or exceed branch and company goals. Ensure that the branch facility is safe, clean, well-maintained, and meets company's safety standards. Ensure that every member of the branch team receives the proper safety training and equipment applicable to their position. Responsible for hiring decisions, coaching, and development of the team. Develop and foster a culture of teamwork and trust. Responsibilities include hiring and retention, performance reviews, training and development, coaching and corrective action. Other duties as required.Job requirements include four years minimum experience managing business operations and supervising a team. The ideal candidate will have experience with rigging/fabrication or equipment rental management. Excellent written and oral communication skills. Good interpersonal skills and strong leadership skills along with proven leadership experience. Highly analytical, results-oriented, ability to multi-task, negotiate, and work in a fast-paced environment. Must be proficient in the use of computers and software including MS Office. Must have basic knowledge of sales, marketing, inventory management, service, and operations. Must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Must have the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Must be able to pass a pre-employment background check, drug test, and physical. Must be authorized to work in the United States without sponsorship.