Residential Team Leader

Job Description

Job Description

BUILD A CAREER THAT MEANS MORE

Few jobs offer the satisfaction and gratification that come from doing work that improves the lives of vulnerable children and families. That's where Firefly Children and Family Alliance stands out from the crowd. As one of our employees, you'll be able to directly make an impact on the lives of thousands of Indiana children, families, and adults.

Firefly Children & Family Alliance is currently seeking a Residential Team Leader at our Family Support Center shelter in Indianapolis. The Residential Team Leader will support the Shelter program, Shelter leadership, and the Teaching Specialists and will promote positive behavior changes for youth in the Shelter care facility through education of sound academic, social, and independent living skills.

You Will:

Staff Guidance (50%)

• Clearly communicate and collaborate with all Shelter staff in order to achieve effective day to day care of children in the Shelter
• Clearly and timely consultation with program leadership regarding hiring, training, developing and holding staff accountable to program and service standards
• Encourage a positive team environment that is supportive of staff with clear expectations and accountability
• Effectively coach staff on positive interactions with children while on the unit
• Monitor a daily, structured routine that includes extra-curricular activities in and outside of the Shelter to promote healthy habits based on children's developmental needs
• Oversee the coordination of child transportation for school, appointments, and in emergencies
• Purposefully lead and support Teaching Specialists in using TFM procedures and prescribed motivation systems to make progress on each youth’s individualized behavior management plan
• Diligently oversee medication administration according to agency policy and accurately maintain medication logs
• Meticulously maintain the cleanliness and upkeep of the Shelter in compliance with regulations
• Manage the daily staff schedule, find coverage for call ins, and ensure the shifts are covered to maintain staff/client ratio.

Resident Guidance (20%)

• Provide support to children as outlined in each behavior care plan using the Teaching Family Model (TFM)
• Carefully manage the intake and discharge of children; oversee and document family contact with children
• Urgently respond to crises by identifying and implementing appropriate verbal de-escalation techniques from the TFM or prescribed in an individualized behavior support plan, attempt to reduce or eliminate unsafe behaviors

New Hire Orientation Support (30%)

• Provide coaching, mentoring, shadowing opportunities, and skills-based training to new staff on the Teaching Family Model (TFM) and Shelter operations.
• Orient new employees to the Shelter environment, agency policies, procedures, safety expectations, and program standards to support successful integration into the team.
• Serve as a mentor and resource for new hires during onboarding, promoting confidence, engagement, and professional development.
• Facilitate assigned new hire orientation and training sessions and support other trainers as needed.
• Develop and maintain expertise in behavior management, crisis intervention, and the Teaching Family Model to effectively train and support staff.

You Have:

• Bachelor's degree in Human Services field, Associate's degree plus two years' experience, OR qualified experience with certificate in the Teaching Family Model.
• Previous leadership experience in a residential setting
• You must be at least 21 years of age
• Excellent verbal and written communication skills
• Valid driver's license with valid insurance
• Effective organization & time management skills
• Capacity to develop knowledge and maintain certification of the Teaching Family Model within two years of initial TFM pre-service workshop training

Our Benefits:

• Student Loan Repayment
• Tuition Reimbursement
• Medical, Dental, and Health Insurance
• Over 150 hours of PTO first year and 12 paid holidays
• Short-Term and Long-Term Disability
• Life Insurance

Equal Employment Opportunity:

Firefly Children & Family Alliance does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, and disability. 

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