Business Support Specialist (Onsite)

Business Support Specialist

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do:

We have an opening at our Component Solutions facility in Muskegon, Michigan as a Business Support Specialist. In this role, you will lead and optimize the core management process by driving strategic initiatives, resolving cross-functional issues, and delivering data-driven results. To succeed in this role, you will need to have strong analytic and system knowledge as you will be a key player for the PW Component Solutions SAP/S4 HANA transformation, ensuring system data integrity, security compliance, and contributing to process improvement.

As part of the business services team, you'll need to have excellent communication skills, be a self-starter, and be comfortable working across departments independently and on a fast-paced team to solve complex problems and execute on competing priorities. Regular hours for this role would be Monday-Friday from 8am-5pm.

Key Responsibilities:

• Lead and oversee the end-to-end core management process, drive strategic initiatives to reduce aging owed cores, optimize core returns, and ensure alignment with financial and operational targets.
• Collaborate cross-functionally with teams to resolve escalations, streamline core charge processes, and provide actionable insights to senior management through data-driven reporting and analysis.
• Championing the S4 Hana transformation by assisting with blueprinting processes, maintaining documentation, developing testing scripts, and coordinating data cleansing efforts to prepare for system conversion.
• Drive SAP system data integrity by analyzing user issues, managing escalations, and routing to the appropriate process owners or technical teams. Ensure SAP security compliance requirements are met through annual reviews and assist with issue identification and resolution under guidance from functional or technical leads.
• Spearhead DT/IT/AI projects including S4 Hana by analyzing SAP data, performing testing across multiple ERP systems and improving processes through collaboration and testing efforts.
• Perform support of boundary systems used by PWCS: ILS, VRC file storage, Ariba, and perform other miscellaneous business support duties as assigned by the manager.
• Provide backup coverage for Pratt BSS team members.
• Proactively seek out opportunities for process improvement

Qualifications You Must Have:

• Bachelor's Degree and a minimum of 2 years of SAP and customer or ERP system support experience, or related experience in a similar role; OR, in lieu of degree, High School Diploma/GED Equivalent with a minimum of 6 years prior relevant experience

Qualifications We Prefer

• Bachelor's Degree in a STEM field
• Proficiency with SAP implementations
• Prior experience with SAP S4 Hana
• Prior experience in ERP system testing experience
• Proficiency using MS Excel, Power BI and VBA
• Prior experience in Project Management
• Excellent communication skills, written and verbal
• Strong analytic and complex problem-solving skills
• Demonstrated ability to follow-through on commitments in a fast paced environment with a sense of urgency

What is my Role Type?

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Learn More & Apply Now!

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.