Network Specialist

Network SpecialistLake St. Louis, MONISC develops and implements enterprise-level and customer-facing software solutions for over 1,200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld's Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.Position OverviewWe are looking for a Network Specialist to help design, implement, maintain and support NISC member networks. This position will be part of the Networking Infrastructure team that is responsible for designing and developing scalable, maintainable, and highly available network architectures for NISC member owners. Day-to-day responsibilities would include working with LAN/WAN infrastructure, firewall technologies and wireless technologies.Work ScheduleHybrid (after an initial training period) from our Lake St. Louis, MO office locationHybrid Schedule: Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as neededRequired Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to chooseEssential DutiesProvide installation, support, and maintenance of general internal and Member network infrastructureTroubleshoot and resolve general network hardware and network related problemsProvide superior customer support to internal and external customersSupport customers in all aspects of networking including troubleshooting, training, and ongoing supportMonitor availability, performance, and security of network systemsCreate cases and follow up on resolutionPerform research of general technical problems, resolve issues, and verify changes or enhancementsDeliver installation and support of Member networking infrastructureParticipate in the staging, installation, configuration, and training for customer equipment both onsite and remotelyProvide support to Members via NISC ACD (Automated Call Distribution), Service Center ticketing system and emailParticipate in creating and maintaining technical documentation, including inventories of hardware, software, and network mappingParticipate in developing and delivering trainingPerform work duties outside of regular business hours, on an as needed basis, including a rotating after-hours on-call schedule, to meet internal and/or customer needs.Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role.Commitment to NISC's Statement of Shared Values.Other duties as assigned.Preferred Knowledge, Skills & Abilities3+ years of related experience preferredModerate level knowledge of Linux and Windows operating systemsModerate level knowledge of firewall technologies such as SonicWall or Palo AltoModerate level knowledge of network technologies including Aruba Switching & WirelessWorking level knowledge of setup and support of TCP/IP networksBasic level ability to demonstrate initiative and accountability.Basic verbal and written communication skillsBasic level presentation and training skillsExcellent telephone etiquette and an ability to deal effectively with Members/customersModerate level research and problem-solving skillsModerate level ability to organize and prioritizeModerate level ability to be positive in the workplace.Moderate level ability to demonstrate professionalism.Moderate level ability to troubleshoot.Ability to travel as often as necessary to meet the goals and objectives of the positionEducation PreferredAssociate's degree in a technology-related field.Other Qualifications/Certifications PreferredIndustry recognized certification such as SNSP or SNSA, CCNA, Linux, or Network+ preferredExperience with Network Switching infrastructure, Wireless infrastructure, and firewalls is desiredMinimum Physical RequirementsThe physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made. While performing this role, employees must be able to see and communicate effectively. They are regularly required to remain stationary, move about, and operate computer keyboards or office equipment.DisclaimerManagement may modify this job description by assigning or reassigning duties and responsibilities at any time.