Client Service Representative

Veterinary ReceptionistEssential Functions:Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam roomsScheduling and confirming appointmentsPlacing outbound calls for follow-ups and reaching out to prospective clientsPresenting and explaining fees, including processing paymentsRecommending, selecting, and obtaining products and services, including prescriptionsAnswering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)Managing medical records, charts, reports and correspondenceQualifications:At least one year of veterinary reception experience.High School Diploma/GED or equivalentExcellent listening and communication skillsCompassion for pets and people—as well as awareness and understanding of others' reactionsProven decision-making skills to choose the most appropriate course of actionThe ability to integrate new information into problem-solvingWillingness to work non-traditional hours, including nights, weekends and holidaysThe ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal wasteBenefits:We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!Salary is based on experience. A minimum of one year veterinary reception experience is required. Extra consideration given to emergency veterinary reception experience.Candidates must be available for multiple shifts, have weekend and holiday availability.Hourly pay between $16 - $20 depending on experience, qualifications, and availability.If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)We are proud to be an Equal Opportunity Employer - Veterans / Disabled. VCA Animal Hospitals