Front Desk Supervisor

Overview Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans and paid time off, as well as unique perks such as on-site wellness programs, local discounts and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success across over 230 properties worldwide. Join our team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. About our property: Welcome to The Colony Hotel in the picturesque setting of Maine, proudly part of the Pyramid Global Hospitality portfolio. Offering 140 charming guest rooms and 10,000 sq ft of versatile meeting space, The Colony Hotel is more than just a place to stay – it is a coastal retreat that seamlessly integrates comfort with career opportunities. Nestled along the scenic coastline of Maine, The Colony Hotel embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you’ll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at The Colony Hotel, where your pathway to a fulfilling career is guided by an excellent People First Culture. It’s about being part of a professional team that understands the unique charm of Maine while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development amidst the coastal beauty of Maine. Responsibilities Help guests discover their “Wanderlust” experience. Provide exceptional customer service by being engaging and taking a sincere interest. Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. Help to resolve problems and “WOW” guests through recovery when things aren’t quite right. Supervise daily shift process ensuring all team members adhere to standard operating procedures. Pre‑assign hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. Work closely with the Maintenance and Housekeeping teams to communicate and coordinate the day. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. Maintain the Sundries shop, keeping up with inventory and ordering as necessary. Train all new Front Desk Agents to provide exceptional customer service. Promote and sell special hotel programs. Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and policies. Maintain house bank. Communicate all pertinent information to manager on duty. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. Assist other departments as needed. Qualifications Must be available to work a flexible schedule to include nights, weekends and holidays. High school diploma or equivalent. Previous hotel or resort experience preferred. A strong desire to make an impact on other people. An outgoing and engaging personality. Computer skills. Excellent verbal and written communication skills. Ability to work in a fast‑paced setting. Ability to stand for the duration of the shift. Compensation & Benefits Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Pyramid Global Hospitality® is a trailblazer in the development, management, marketing and owner‑advisory services of resorts, hotels, conference centers and exclusive private clubs. Pyramid’s distinguished and proven reputation is deeply rooted in core values that are focused and aligned with a people‑first mentality. The company leadership and valued associates are passionately committed to delivering the industry’s most authentic, enchanted, soulful, vibrant, unrivaled and memory‑making experience. Pyramid’s progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with prestigious national and international awards. #J-18808-Ljbffr