Customer Experience Specialist

POSITION SUMMARY The customer project specialist is responsible for driving new customer implementations & existing customer projects through the sales cycle within agreed-upon timelines. Acting as the primary point of contact for assigned project opportunities, consisting of new customer implementations & existing customer projects. This role is responsible for ensuring seamless execution through all phases of the sales cycle, from project intake, pricing strategy, and pre/post-implementation support. This role ensures seamless coordination between internal departments and external customer stakeholders resulting in profitable sales growth. Key responsibilities include: Utilizing analytical decision-making to establish appropriate pricing strategies. Collaborating with internal teams to evaluate customer requirements and identify suitable solutions. Providing consistent updates and feedback on project timelines/milestones both internally and externally. Facilitating clear and proactive communication regarding project opportunities and progress. Meets or exceeds execution KPI's and adheres to all department processes This role demands strong organizational skills, strategic thinking, industry knowledge, technical product knowledge, and the ability to manage multiple projects simultaneously while maintaining a customer-centric approach. ESSENTIAL DUTIES AND RESPONSIBILITIES Project Analysis & Proposal Development Analyze and intake customer product master-data to determine appropriate resource allocation and opportunity validity. Develop and complete project proposals, including price offers that align with customer needs and corporate profit objectives. Pricing Strategy & Compliance Assess proposed pricing levels and recommend adjustments to ensure compliance with corporate pricing strategies and profitability goals. Communication & Coordination Serve as the customer's central point of contact for project-related communications. Drive consistent and transparent communication across internal departments and stakeholders to ensure project alignment and timely execution. Reporting & Feedback Provide detailed feedback to stakeholders on project status, timelines, and key milestones. Monitor project progress and proactively address potential delays or issues. Quality & Sourcing Collaboration Collaborate with internal partners to ascertain quality requirements and sourcing strategies that meet customer expectations and operational capabilities while also meeting company profit goals. Process Improvement Identify opportunities to enhance productivity and efficiency across the operational organization. Implement best practices and continuous improvement initiatives to streamline project workflows. General Duties Perform other related duties as assigned to support departmental and organizational goals. EDUCATION, QUALIFICATIONS, SKILLS & ABILITIES A bachelor's degree in related field Minimum of 5-10 years of related experience or combination of education and experience. SAP/P21 skills are advantageous Must be able to read and analyze customer purchase orders, drawings and vendor-supplied reference material Able to read and interpret documents such as training instructions, shipping tickets, procedure manuals, etc. Able to work with mathematical concepts such as graphs, statistics, percentages, and ratios. Ability to establish credibility, respect and trust from staff and external business partners. Strong Excel and PowerPoint skills. Working knowledge of other Microsoft Suite products. Excellent problem-solving abilities; able to gather virtual, temporary teams to solve time-critical issues, with positive outcomes for the customers as well as for the company. Ability to lead, instruct and direct, both cross-functionally (peers in other departments) and within the organization, across multiple geographies. Strategic thinker; uses creative and innovative problem solving in many types of diverse situations. Advanced Microsoft Excel skills Manage multiple projects with varying deadlines Analytical and problem-solving skills Strong judgement and decision-making skills Maintain valid driver's license, clean driving record, and travel. Travel as needed (10-15% estimate) The Wurth Difference: Proactive supply chain solutions customized to your business, your industry Industrial products and services delivered with prompt, personal attention Inventory management solutions that keep your production line moving smoothly Complete program support from initial design, to implementation, training, to ongoing analysis Why Wurth: Maternity/Paternal leave after 1 year of service Tuition Reimbursement eligible after 1 year of service Health benefits and programs - medical, vision, dental, life insurance and more Additional benefits 401(k), short term disability, long term disability Paid Time Off, accrued per pay period, additional day earned per year of service 10 paid holidays EEOC STATEMENT: The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws. #LI-SJ1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr