Chief Operations Officer

Summary

The Administration for Children and Families (ACF) seeks a senior executive to serve as Chief Operations Officer (COO) for the Office of Refugee Resettlement (ORR). This leader directs agency operations, including budget, human capital, procurement, information technology, and administration; advises senior leadership on operational strategy; oversees enterprise planning and resource management; and drives initiatives that strengthen organizational performance and mission delivery.

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Duties

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Serves as Chief Operations Officer for the Office of Refugee Resettlement (ORR), providing executive leadership and strategic direction for all operational, administrative, and budget functions supporting nationwide refugee resettlement programs. Advises the Assistant Secretary for Children and Families, the ORR Director, and senior leadership on operational policy, organizational strategy, and resource management; oversees budget execution, financial management, human resources, procurement, information technology, and administrative services; and ensures the effective integration of operations across ORR and the Administration for Children and Families (ACF).

Leads long- and short-range strategic planning, organizational improvement, and business transformation initiatives to strengthen operational effectiveness, improve service delivery, and maximize program performance. Directs a multidisciplinary workforce, develops policies and management strategies, oversees resource allocation and organizational performance, and provides authoritative recommendations on complex, high-impact operational issues. Represents ORR in high-level engagements with HHS leadership, federal agencies, and external stakeholders, ensuring effective coordination of cross-cutting initiatives and alignment with Department-wide priorities.

Requirements

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Conditions of employment

• Must be a U.S. Citizen or National.
• Subject to a 1-year SES probationary period (unless already completed).
• Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
• May be subject to pre-employment and random drug tests.
• File a Confidential Financial Disclosure Report OGE-278e within 30 days of appointment and annually from then on.
• You may be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• You must meet the qualification requirements of this position no later than the closing date of the job opportunity announcement.

Qualifications

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Candidates will not be hired based on their race, sex, color, religion, or national origin.

To meet the minimum qualification requirements for this position, you must show that you possess the Executive Core Qualifications (ECQ) and Technical Qualifications (TQ) related to this position within your resume - NOT TO EXCEED 2 PAGES. Resumes over the 2-page limit, will not be reviewed beyond page 2 or may be disqualified. Your resume should include examples of experience, education, and accomplishments applicable to the qualification(s). If your resume does not reflect demonstrated evidence of these qualifications, you may not receive consideration for the position.

There is NO requirement to prepare a narrative statement specifically addressing the Executive Core Qualifications (ECQs) or the Technical Qualifications (TQs).

TECHNICAL QUALIFICATIONS (TQs): Your resume should demonstrate accomplishments that would satisfy the technical qualifications.

TQ 1 : Demonstrated executive leadership experience directing enterprise-wide administrative and operational functions for a large, complex organization, including strategic planning, budget formulation and execution, human capital, acquisition, information technology, facilities, and other mission support services to improve organizational performance and achieve strategic objectives.

TQ 2: Demonstrated executive experience providing strategic advice and operational leadership to senior executives while leading cross-functional initiatives, establishing governance, managing organizational change, and coordinating with internal and external stakeholders to resolve complex operational challenges in a high-visibility environment.

TQ 3: Demonstrated executive experience developing and implementing policies, organizational strategies, and performance management processes that strengthen accountability, improve operational effectiveness, manage enterprise risk, and ensure compliance with applicable laws, regulations, and Federal policies.

EXECUTIVE CORE QUALIFICATIONS (ECQs): In addition to the Technical Qualification Requirements listed above, all new entrants into the Senior Executive Service (SES) under a career appointment will be assessed for executive competency against the following five mandatory ECQs. If your 2-page resume does not reflect demonstrated evidence of the ECQs and TQs, you may not receive further consideration for the position.

There are five ECQs:

• ECQ 1: Commitment to the Rule of Law and the Principles of the American Founding - This core qualification requires a demonstrated knowledge of the American system of government, commitment to uphold the Constitution and the rule of law, and commitment to serve the American people.

• ECQ 2: Driving Efficiency - This core qualification involves the demonstrated ability to strategically and efficiently manage resources, budget effectively, cut wasteful spending, and pursue efficiency through process and technological upgrades.

• ECQ 3: Merit and Competence - This core qualification involves the demonstrated knowledge, ability and technical competence to effectively and reliably produce work that is of exceptional quality.

• ECQ 4: Leading People - This core qualification involves the demonstrated ability to lead and inspire a group toward meeting the organization's vision, mission, and goals, and to drive a high-performance, high-accountability culture. This includes, when necessary, the ability to lead people through change and to hold individuals accountable.

• ECQ 5: Achieving Results - This core qualification involves the demonstrated ability to achieve both individual and organizational results, and to align results to stated goals from superiors.

Note: If you are a member of the SES or have been certified through successful participation in an OPM approved SES Candidate Development Program (SESCDP), or have SES reinstatement eligibility, you do not need to respond to the ECQs. Instead, you should attach proof (e.g., SF-50, Certification by OPM's SES Qualifications Review Board (QRB)) of your eligibility for noncompetitive appointment to the SES.

Education

No minimum education requirements for this position.

Additional information

HHS has a critical preparedness and response mission: HHS protects the American people from health threats, research emerging diseases, and mobilizes public health programs with domestic and international partners. In support of this mission, HHS offers its employees the opportunity to volunteer to become Federal Civilian Detailees and contribute their unique skills through voluntary temporary assignments to humanitarian emergencies or Departmental priorities countering new and emerging health, safety, and security threats.

Mobility:

Organizational and geographical mobility is essential in developing and managing SES leaders. Individuals selected for SES positions members may be subject to reassignment across geographical, organizational, and functional lines, and may be required to sign a Reassignment Rights and Obligation Agreement

Preferred Experience:

Experience leading enterprise operations for a large, complex organization, including strategic planning, budget, human capital, procurement, information technology, and administrative management, while advising senior executives and driving cross-functional initiatives that improve organizational performance and operational effectiveness.

Salary:

Salary for Senior Executive Service positions varies depending on qualifications. The annual salary range may be found at the top of this announcement. This position may be eligible for performance bonuses and performance-based pay adjustments.

Standards of Conduct/Financial Disclosure

HHS inspires public confidence by maintaining high ethical principles, and all Federal Government employees are subject to the conflict-of-interest statutes and regulations, including the Standards of Ethical Conduct, that govern activities with outside organizations and reporting financial holdings. The Ethics in Government Act, PL 95-521 also requires the applicant selected for this position to submit a Public Financial Disclosure Report, OGE-278, prior to assuming the SES position, annually, and upon termination of employment.

Equal Employment Opportunity (EEO) Policy Statement :

Employment Information Resources - Resource Center :

If applying online poses a hardship to you, you may submit your application by contacting. Gregory T. Stewart in the agency contact section.

Reasonable Accommodation Policy Statement

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact an agency representative in the agency contact section of this announcement. Requests for reasonable accommodation will be made on a case-by-case basis.

Veteran's Preference

Veteran's Preference does not apply to the SES.

Selective Service

Males born after 12/31/1959 must be registered or exempt from selective service see:

OPM must authorize any employment offers made to current or former (within the last 5 years) political Schedule A, Schedule C, or Non-career SES employees in the executive branch. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Noncareer SES employee in the executive branch, you must disclose that to the Human Resources Office.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.