Customer Service Engineer

Customer Service Engineer

This is a role well suited to an ambitious professional looking for the next step in their career. As a Customer Service Engineer you will be responsible for:

• Your initial assignment is to become a subject-matter expert in the PACE platform which Customer Service Engineers use to document work track parts consumption and record time and related activities.
• As a subject-matter expert you will share the knowledge needed to help Customer Service Engineers in your assigned zones and regions become proficient in using the new software.
• After the full launch of the PACE software you will play a key role in the hypercare phase for 30 to 90 days depending on the speed and success of the transition.
• Upon successful completion of the Hypercare phase you may be considered for transition into a Customer Service Engineer role preferably within your local region and you are encouraged to apply for other opportunities across the organization.
• A customer service engineer has the following skills and responsibilities:
• You will be servicing Imaging Equipment in the assigned metro area Level could be adjusted based on prior experience.
• You are in a field-based customer-facing role that primarily installs services maintains and modifies Siemens imaging equipment at customer sites.
• You are the Face of Siemens to the customer.
• You support a variety of diagnostic imaging equipment.
• You are flexible and willing to work different shifts as business needs dictate including willingness to work overtime as required. Advanced notice will be provided for any shift changes.
• You report to the Regional Service Manager at Siemens Medical Solutions as a CSE.
• Additional Notes:
• Role involves training peers across approx. 100 training sessions each 2 days long.
• Individual trainer is expected to deliver 15-20 sessions.

Skills: troubleshooting, PACE, training development, imaging software

Top Skills Details: troubleshooting, PACE, training development

Additional Skills & Qualifications:

• Required Experience - Associate degree or college or military experience in a related technical field.
• Strong technical/electrical background required.
• Biomedical med tech or similar hands on technical experience is a plus.
• Open to: o Entry level candidates with technical training o Candidates transitioning from the military Minimum level: Foundation-level technical education or equivalent hands on training.

Experience Level: Entry Level

Job Type & Location: This is a Contract position based out of Los Angeles, CA.

Pay and Benefits: The pay range for this position is $35.00 - $35.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully remote position.

Application Deadline: This position is anticipated to close on Sep 25, 2026.

About Actalent: Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.