Collections Analyst

Job Title: Collections Analyst
Duration: 3-6+ months
Location: 2323 Bryan Street Dallas, TX 75201 The duties of a Collections Analyst include collection calls and/or correspondence in a fast-paced, goal-oriented collections department. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts, customer calls, account adjustments, small balance write off, and customer reconciliations. Accountable for reducing delinquency for assigned accounts.
Enlist the efforts of various internal groups to accelerate the collection process.
Communicate & follow up effectively with customers regarding their accounts daily.
Establish and maintain effective and cooperative working relationships with customers, asset managers, property operations teams, and other various internal departments as necessary.

The Requirements 2-3 years high volume corporate, B2B collections experience.
10M+ portfolio management.
Knowledge of full cycle accounts receivable and collections procedures.
Commitment to excellent customer service- verbal and written.
Ability to prioritize and manage multiple responsibilities and projects, within tight deadlines.

Skills

• Exceptional communication.
• Organized.
• Attention to detail.
• Goal-oriented and driven.
• Problem solving; think outside the box.
• Analytical mindset, with a smile.
• Self-starter, Creative, self-disciplined, and capable of identifying and completing critical tasks- independently, collectively, and with a sense of urgency.
• Experience with Yardi, SAP Business One, Salesforce, and Oracle - preferred.
• Proficiency in Adobe Acrobat and Microsoft Office, with advanced Excel experience.
• Experience in a commercial real estate environment is preferred but not required.

The Role

• High volume of phone calls/ electronic communications to assigned portfolio.
• Weekly and monthly ledger reconciliations, aging review and reporting to team lead and Collections Manager.
• Monthly delinquency meetings to regional Asset Management teams.
• Research credit requests from customers and gather appropriate documentation and approvals.
• Reconcile customer disputes as they pertain to payment of outstanding balances due.
• Provide excellent & considerate customer service to external and internal customers.
• Participate in team planning meetings.
• Meet defined department goals and activity metrics
• Perform other assigned tasks and duties necessary to support the accounts receivable department.