Senior Call Center Representative

Dort Financial Credit Union is looking for team members who will execute our mission: Enrich people's lives: members, employees, communities; to help achieve our vision: To be the leader in our industry by providing quality financial services, developing an empowered and diverse team, and making our communities a better place to live. Dort Financial Credit Union upholds a culture of excellence with opportunities of engagement and advancement for our team members. We abide by our core values of Empowerment, Accountability, Transparency, Collaboration, and Volunteerism each day, and have a strong focus in community involvement. We offer a competitive benefits package immediately upon hire including medical, dental, and vision insurance; Life/AD&D and Disability Insurance, Supplemental Life insurance for employee/spouse/dependent; HSA and FSA plans; and tuition reimbursement for full-time team members. LegalShield, Pet Benefits, Employee Assistance Program, Telemedicine. We also offer a matching 401 (k) including a safe harbor, a referral bonus program, and paid time off including holidays. Purpose of Position: Serve as a leadership resource within the Call Center, providing coaching, support, and oversight to Call Center Representatives. Ensure service excellence, monitor call quality, assist in training, and act as a liaison between call center team and management. Support the Credit Union’s mission by driving continuous improvement, promoting product knowledge, and delivering outstanding member service. Minimum Formal Education: High School Diploma required, Associate’s Degree preferred. Experience: Two to three years call center experience is highly preferred Two to three years of interacting with a member in person and on the phone is required Other Requirements: Must be bondable and possess a working knowledge and experience in Microsoft Office or similar software. Must possess strong communication, customer service and sales skills. *Sponsorship for work authorization is not available for this position. Candidates are responsible for ensuring they have the legal authorization to work in the location where they apply.* #J-18808-Ljbffr