Customer Service Specialist

Overview

Company Summary

MasTec Utility Services delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and underground electric distribution for power delivery systems, gas distribution construction for gas systems, and turnkey solutions for a variety of water, sewer, and civil infrastructure projects. Backed by the strength of decades of experience, unrivaled industry skills, and a deep commitment to core values, MUS delivers safe, innovative, and environmentally responsible services that provide extraordinary value to clients.

MasTec Utility Services is a purpose-driven company. Our core values guide our strategy, performance, and culture. We believe in maintaining an environment where team members can make an impact, grow, and thrive. A place where they find meaning and purpose in doing the important work of ensuring communities have the vital energy, light, and communications to prosper. Our culture is inclusive and welcoming. Our teams are empowered with abundant training, tools, and opportunities to follow their curiosity and ambitions. Everyone has an equal chance to advance. Everyone is supported, respected, and challenged to be their best. We're always looking for talented and dedicated people to join us and love where they work.

MasTec Utility Services is a proud subsidiary of MasTec (NYSE: MTZ), a Fortune 500 Company ranked by Energy News-Record as one of the leading contractors in the country. MUS is part of the MasTec Power Delivery segment. We are certified as a minority-controlled company by the National Minority Suppliers Development Council (NMSDC). Our rich diversity of people and ideas makes us a stronger, more innovative organization

Job Summary

MasTec is currently seeking a Customer Service Specialist To work as an FPL representative for the Storm Secure Underground Program. "The Storm Secure Underground Program analyzes data from past hurricanes, vegetation-related service interruptions and other reliability metrics to identify areas that would most benefit from having power lines placed underground.

We've completed hundreds of these neighborhood projects throughout our service area and we plan to continue bringing the benefits of undergrounding to more of our customers in the years ahead.


Responsibilities

• The position requires candidates to work flexible 8-hour daily schedules that include nights and Saturdays as required. 10 AM to 7 PM Schedule - Saturdays (when needed).
• Responsible for contacting each property owner to discuss the project and proposed equipment placement with customer or relocating equipment based on customer preferences.
• Gaining the customer's agreement to proceed with the project as planned and acquiring all necessary signatures for easements and acknowledgement forms.
• Buy and wear steel-toe boots daily while working in the field and wear all other required personal protective equipment (PPE)
• Candidates will drive company vehicles with driver cameras monitoring driving habits to ensure safe driving. Candidate must maintain a 950+ Driver score.
• Customer outreach will also include on-going communication with the property owners and property occupants throughout all stages of the project, in accordance with the company's policies and procedures.
• Requires great customer service and communication skills, as well as purposeful follow up and documentation skills.
• Be able to professionally communicate in person, over the phone and email with customers, staff, and vendors.
• Ability to read and understand construction and engineering plans.
• Coordinate special projects as assigned.
• Perform other duties as assigned.

Qualifications

Minimum

• High school diploma, or equivalent.
• 2 years of customer service experience, preferably in the construction industry.

Preferred

• Bilingual (English and Spanish or English and Creole)
• Associate degree.

Physical Demands and Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, and scanners.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. This position is primarily sedentary, with some filing or lifting required. Must be able to bend and lift and carry up to 20 pounds.

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. The Company reserves the right to revise or change the job duties as the need arises. Management reserves the right to change the description, duties, or work schedules to accommodate individuals with disabilities.

Benefits available include Medical, Dental, Vision, Disability and Life insurance, a 401k plan and Employee Stock Purchase plan. MasTec is a publicly traded company MTZ (NYSE).

Equal Employment Opportunity:

The Company's policy is not to unlawfully discriminate against any applicant or employee based on race, color, national origin, ethnicity, sex, gender, sexual orientation, religion, marital status, age, disability, genetic information, military or veteran status, or any other basis protected by applicable law and EEOC regulations. The Company also prohibits harassment of applicants or employees based on any of these protected categories.