Client Service Representative

Job Description We are seeking an experienced Client Service Representative to join our team at VCA Animal Hospitals. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer’s trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: Responsibilities Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Scheduling and confirming appointments. Placing outbound calls for follow‑ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (e.g., heartworm prevention, housebreaking, and flea & tick control). Managing medical records, charts, reports and correspondence. Hospital maintenance (including removal of animal waste) and ensuring the facility is neat and clean at all times—both inside and outside. Benefits We offer competitive compensation and great benefits, including medical, dental, vision, paid vacation for full‑time employees, 401(k), generous personal pet care discounts, and more. Position Full time Receptionist Department Reception Hours 40 hours per week – Must be able to work holidays, nights and weekends. Qualifications Experience in the animal care field. Excellent customer service, organizational and problem‑solving skills. Excellent communication skills both written and oral. Excellent attendance, punctuality and work record. Confidence working independently and in a team situation. Job Summary We have an immediate opening for a full‑time receptionist for our hospital. You must be willing and able to work in an extremely fast‑paced environment and have superior customer service/client relations skills. You are caring and compassionate towards patients and clients. Salary Compensation will be commensurate with experience. A comprehensive benefits package is available. Additional Information VCA Central Park Animal Hospital is AAHA accredited, is dedicated to excellence in patient care and strives to deliver high‑quality medical expertise. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. Apply Now. EEO Statement We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com . #J-18808-Ljbffr