Veterinary Receptionist / Client Service Representative (CSR)

Job Description
Veterinary Receptionist / Client Service Representative (CSR)


Davie, FloridaFull-Time or Part-TimeIn-Person Position

Our veterinary hospital in Davie, Florida is seeking a professional, compassionate, and detail-oriented Veterinary Receptionist / Client Service Representative (CSR) to join our growing team.

We proudly serve dogs and cats throughout Davie, Weston, Plantation, Fort Lauderdale, and surrounding Broward County communities. Our hospital is committed to high standards of veterinary medicine, preventative care, client education, and compassionate patient handling.

As the first and last point of contact for our clients, this role is essential to delivering an exceptional veterinary client/patient experience.

About Our Veterinary Hospital

We are an educational veterinary hospital dedicated to raising the standard of care in South Florida.

Our hospital:

• Invests back into our community through education for both our team and our clients
• Teaches and promotes a proactive approach to preventative pet care
• Integrates both Western and Eastern medicine to support each patient's needs
• Prioritizes compassionate communication and Fear Free principles
• Invests in team development through structured learning paths
• Cultivates a positive, growth-focused culture

We believe that team culture and client communication is just as important as medical excellence.

Position Overview

The Veterinary Receptionist / Client Service Representative is responsible for:

• Creating a welcoming and organized front desk environment
• Managing appointment scheduling and client communication
• Supporting hospital workflow efficiency
• Educating pet owners about services, policies, and preventative care
• Making the client experience positive and welcoming

This role requires a positive attitude, friendly demeanor, strong communication skills, attention to detail, emotional intelligence, and the ability to multitask in a fast-paced veterinary hospital environment.

Requirements

Key Responsibilities

Client Interaction & Communication

• Greet clients and patients warmly upon arrival
• Answer multi-line phones professionally and efficiently
• Schedule appointments accurately and strategically
• Confirm appointments and manage follow-up reminders
• Explain hospital services, policies, and preventative care programs
• Provide clear communication regarding estimates and invoices
• Handle sensitive situations with empathy and professionalism

Administrative Duties

• Maintain accurate client and patient records
• Process payments and manage billing transactions
• Coordinate medical record requests
• Support prescription refill processing
• Assist with inventory coordination when needed

Workflow & Team Support

• Communicate clearly with veterinary technicians, doctors and team
• Help manage appointment flow and minimize wait times
• Support client education initiatives
• Maintain a clean, organized, and welcoming reception area

Qualifications

Preferred:

• Experience as a Veterinary Receptionist or Client Service Representative
• Experience in a veterinary hospital, medical office, or animal care setting
• Bonus if experienced with IDEXX Cornerstone veterinary practice software

Required:

• Strong communication skills (written and verbal)
• Professional phone etiquette
• Excellent organizational skills
• Ability to multitask and prioritize under pressure
• Strong work ethic and reliability
• Strong attention to detail
• Compassion for animals and their families and overall client experience

Fear Free awareness or certification is preferred but not required.

Most importantly, we value individuals who demonstrate integrity, professionalism, and a passion for helping pets and their owners.

Benefits

What Makes Our Hospital Different?


We are not a transactional veterinary clinic. We are building a new model of veterinary care through proactive education and positive hospital culture in Davie and Broward County that:

• Emphasizes proactive and preventative pet care
• Invests in education for both clients and staff
• Encourages long-term professional growth
• Maintains high standards in communication and client/patient advocacy
• Supports both Western diagnostics and Eastern integrative care

As a CSR, you are not "just a receptionist." You are a key part of the patient care journey.

Schedule Options

• Full-Time
• Part-Time
• Some flexibility may be available
• Weekend availability may be required depending on hospital hours.

Compensation & Benefits

Compensation is competitive for the Davie / Weston / Fort Lauderdale veterinary market and based on experience.

Benefits may include:

• Paid time off
• Employee pet care discounts
• Ongoing professional and educational development opportunities
• Structured learning pathways
• Positive, team-centered culture
• Advancement opportunities within hospital operations

We encourage you to apply.

If you are organized, compassionate, proactive, and ready to contribute to a veterinary hospital that invests in education and excellence, we would love to meet you.

Submit your resume and a short introduction about your goals and explaining why you are passionate about working in veterinary medicine.

Equal Opportunity Statement

Barkera Corp. is an equal opportunity employer. We are committed to fostering a diverse, inclusive, and respectful work environment. All qualified candidates will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.