Office Manager

Job Description

Job Description

Description:

Location: Raleigh, North Carolina (hybrid/office as applicable)
Schedule: Monday and Friday remote, Tuesday-Thursday in office (based on business needs) 

About EDPNC  

At EDPNC, our mission is to improve the economic well-being and quality of life for all North Carolinians. In partnership with state, regional, local, and private sector leaders, we support North Carolina’s growth through business recruitment, existing industry support, international trade and export assistance, small business counseling, and tourism promotion. 

As a public-private partnership serving on behalf of the State of North Carolina, EDPNC operates at the intersection of public service and economic strategy. Our work helps attract investment, support employers, strengthen communities, and position North Carolina as one of the best places in the country to live, work, and do business. 

We are a collaborative, mission-driven organization that values professionalism, initiative, responsiveness, and strong relationships. The work is fast-paced, meaningful, and highly collaborative, offering employees the opportunity to engage with leaders across business, government, and communities throughout the state. At EDPNC, team members are motivated by the opportunity to make a tangible impact while working alongside smart, dedicated people who care deeply about North Carolina’s future. 

About the Role  

The Office Manager is a key member of the Administration team responsible for supporting the efficient daily operation of the office and creating a professional, welcoming, and well-functioning workplace for employees, visitors, and external partners. This position serves as a highly visible representative of the organization and takes ownership of maintaining an organized, safe, and functional office environment. 

The Office Manager provides broad operational and administrative support across the organization, anticipating office needs, identifying and resolving issues, and helping ensure employees and visitors have a positive experience. Key areas of responsibility include front desk reception and visitor support, facilities and vendor coordination, office and kitchen supplies, fleet management, conference room and meeting preparation, general office operations, and executive administrative support. The position requires strong organization, attention to detail, professionalism, responsiveness, sound judgment, and a proactive, service-oriented approach. 

What You’ll Do  

• Own the day-to-day office experience, ensuring the workplace is welcoming, organized, well-maintained, and engaging. Serve as an on-site culture ambassador, helping foster a positive, connected environment that enhances employee experience and creates a workplace where employees enjoy coming to work. 
• Serve as a welcoming and professional first point of contact for visitors, guests, partners, and other external stakeholders, representing the organization in a positive and professional manner.
• Greet guess, answer main phone line and direct calls, and send and receive mail and packages. 
• Manage relationship with landlord, maintenance, janitorial, security, and parking staff. Identify any problems and work with providers to resolve issues. Review vendor performance and provide feedback/identify the need for change and elevate as necessary. 
• Manage shared office, kitchen and breakroom areas, including daily upkeep, organization, supplies inventory, and resetting of common-use items and appliances. Proactively identify needs, including new supplies/equipment, and place orders as needed. 
• Coordinate schedules for conference rooms and assist with preparations, including managing catering needs, set up and breakdown, and A/V support. 
• Manage the organization’s fleet vehicles, ensuring vehicles are properly maintained, clean, compliant, and available for staff use. Oversee vehicle maintenance and repairs, insurance and compliance requirements, pool car allocations and reservation assistance, and auto claims as needed. 
• Assist HR and admin team in the onboarding of new employees, especially as it pertains to building and parking access and additional equipment needed. 
• Provide executive support for CEO, COO and other members of senior management, as needed, to include travel booking, expense management, board meeting materials preparation, and other miscellaneous support.
• Other duties as assigned. 

Who Should Apply  

Education and Experience Requires  

• High school diploma or GED required 
• Minimum 2 years' experience in similar role preferred 

Licenses and Knowledge  

• Driver’s License 

Key Competencies  

• Professionalism & Organizational Representation: Demonstrates a consistently professional, welcoming, and service-oriented approach when interacting with employees, visitors, vendors, and external partners; represents the organization positively and appropriately. 
• Initiative & Ownership: Proactively identifies needs, follows through on responsibilities, and takes ownership of office operations and administrative matters without requiring ongoing direction. 
• Judgment & Decision-Making: Uses sound judgment, discretion, and good decision-making when addressing day-to-day operational issues, competing priorities, and sensitive or confidential matters. 
• Organization & Attention to Detail: Maintains a high level of organization and accuracy while managing multiple responsibilities, deadlines, supplies, facility needs, meetings, and administrative requests. 
• Reliability & Follow-Through: Consistently completes responsibilities in a timely and dependable manner and follows issues through resolution. 
• Problem Solving & Resourcefulness: Identifies issues, evaluates practical solutions, and takes appropriate action to resolve problems efficiently. 
• Communication & Interpersonal Skills: Communicates clearly, professionally, and respectfully with a wide range of internal and external stakeholders and responds appropriately to questions and requests. 
• Teamwork & Collaboration: Works effectively across departments, supports colleagues, and contributes to a collaborative and service-oriented workplace. 
• Adaptability & Prioritization: Adjusts effectively to changing needs and priorities and remains responsive in a fast-paced environment with frequent interruptions. 
• Workplace & Customer Service Orientation: Demonstrates attentiveness to the needs of employees and guests and contributes to a welcoming, organized, attractive, and functional workplace. 

We Invest in Our People—Professionally and Personally.

At EDPNC, our benefits are designed to support your career, well-being, and life outside of work.

• Competitive compensation and performance incentives that reward impact and results
• Hybrid work schedule that supports flexibility, and balance
• Generous time off , including 4 weeks of PTO, 9 paid holidays, 3 sick and wellness days, and 3 flex holidays
• 401(k) with a 5% employer match after six months to help you build long-term financial security
• Paid parental leave , including 8 weeks of maternity leave and 4 weeks of paternal leave, because family matters
• Comprehensive medical, dental, and vision coverage , with HSA and FSA options
• Company paid short- and long-term disability coverage as well as 50K life insurance for added peace of mind
• Employee Assistance Program that covers your entire household’s wellbeing
• Voluntary benefit options such as critical illness, accident, hospital indemnity, life insurance and pet insurance
• Corporate amenities such as paid parking, gym access and complimentary snacks 
• Family Forward Certified , reflecting our commitment to family-friendly workplace practices 

Apply Now  

Join us in shaping North Carolina’s economic future! 

Requirements: