Front Counter Sales

Front Counter Sales

Front Counter Sales is responsible for providing best-in-class service to walk-in customers and visitors to the nursery. This role serves as the primary point of contact at the sales counter and supports customers with placing orders, picking up will-call orders, and navigating the nursery.

Successful Front Counter Sales employees use strong customer service skills, plant knowledge, and attention to detail to assist customers, answer questions, and ensure a positive customer experience. This role works closely with the Sales team, Yard staff, and other departments to support efficient order processing and customer service.

Primary Responsibilities:

• Greet customers as they walk in with a friendly demeanor
• Introduce all new customers to our company
• Process walk-in sales transactions for customers at the front counter utilizing our Point of Sale and Inventory software systems.
• Take customer calls as required
• Interact professionally with all office and field staff
• Communicate with yard staff to facilitate assistance with orders and yard material
• Assist customers with checking in and checking out for will call orders placed in advance
• Instruct customers on proper procedures for hand selecting plants in the field and hand-tagging larger plant material
• Provide plant location information to customers
• Answer availability, specification questions, and effectively communicate with customers regarding plant material
• Demonstrate and communicate a strong understanding and knowledge of the nursery's inventory, product performance, product mix, and product objectives
• Work with sales team to create estimates and provide support as needed
• Assist with specific company directives and tasks, including physical inventories, sales meetings, company marketing activities, and industry trade events, as needed
• Determine wholesale vs. non-wholesale customers for our trade

Experience and other requirements:

• Sales or customer service experience.
• Ability to communicate effectively with customers and coworkers.
• Strong attention to detail and problem-solving ability.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Professionalism, reliability, and strong work ethic.
• Basic computer skills including Microsoft Office and business software systems.

Preferred:

• Some experience working in a nursery, in the landscape industry, or a related field
• Experience with Microsoft Office Suite, Point of Sale, inventory management software, etc.
• Sales and customer service experience
• Some knowledge of plants and nursery products and/or the landscape industry

Job Specifications:

Work Environment & Physical Requirements

This is an in-office position based at the nursery sales counter. Remote work is not available for this role.

Work conditions include both office-based work and regular interaction within nursery yard areas where outdoor weather conditions and uneven ground surfaces may be present.

Physical requirement include:

Sitting or standing for extended periods while assisting customers and working at the sales counter.

Frequent use of hands and fingers for typing, 10-key entry, and computer work.

Occasional walking through nursery yard areas to assist customers.

Lifting up to 20 lbs. approximately 20% of the time.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

E-Verify Participation:

Devil Mountain Wholesale Nursery participates in E-Verify. All newly hired employees will be required to complete the Form I-9 and participate in the E-Verify employment eligibility verification process.