Inside Sales and Customer Service Representative

Visual Communications Specialist

FASTSIGNS of Orange is a family owned, independently operated franchisee of FASTSIGNS. We are a new center rising from the chaos of the pandemic and just started this summer to be the graphics and signage partner of choice for our community! We consult, design, produce, source, and install visual communication assets for our customers. i.e. we don't just make signs! As a family owned center, we are committed to building an enduring business through providing long term careers for our staff to build their skills and professional careers, being the partner and advisor of choice to businesses we serve for all their visual communication needs, and creating a profitable business from which we can give back to our community. And have fun and make some money along the way of course! :)

Job Title: Visual Communications Specialist (aka Inside Sales and Customer Service Rep.)

Key Responsibilities:

• Oversee the Showroom Sales area of the Center and be the first point of contact for walk in customers
• Answer inbound calls to the center
• Make outbound sales calls using leads
• Convert leads to customers through closing sales in our business management software system
• Work with the graphics, production, and installation team members to ensure customer satisfaction with the finished products

This position is for you if:

• You have a great attitude: enjoy learning, work best in a team, and have a strong sense of personal accountability to create results for yourself and your team
• Enjoy problem solving to meet customer's needs, and go the extra step to help them create a vision of what the solution could look like
• Bold and relentless to create customer relationships and generate sales
• Detail oriented to ensure a smooth and efficient workflow with the team and for our customers (You will be doing some light project management to see the customers from start (estimate) to finish (final delivery/install) of each order)
• Fluent with Google's G-Suite (We use that heavily as part of our working environment)
• Able to lift and carry up to 50lbs (You may need to help our with production, or delivery of graphics to the customer site, or else help customers load products into their vehicles from our center)
• Can climb ladders (You may have to conduct site surveys at the customer site and do measurements)
• Have a valid driver's license (You may have to do site surveys occasionally at the customer site)

Other "nice" to haves that will put you on the top of our list:

• Track record of sales experience with high close rates
• 3+ years of experience especially in B2B, even better if in the sign/graphics/marketing industry
• Previous experience with CRM/Sales platforms

This position is NOT for you if:

• You don't like talking to new people, cold calling is not your thing
• You don't get excited to engage and build relationships with customers, and would rather stay isolated in front of a screen
• You're not comfortable asking for the sale and close potential orders, and are afraid of rejection
• You don't like being creative and prefer to sell the same widget day in and out
• You are looking to clock out at 5pm every day and have the same exact schedule every day

If all this still sounds good to you, we provide:

• Paid vacation, holidays, and sick days
• Benefits including dental and vision
• Sales commissions
• Paid travel to training and conventions out of state as you succeed in the role
• Opportunities to develop your career and train for other roles, e.g. Outside Sales Rep, Sales Manager, Center Manager, as our Center expands and grows

Compensation: $18.00 - $24.00 per hour

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Are you ready to plan for your future? Discover your next career. Make your statement.

Learn more by exploring the positions offered by FASTSIGNS centers.