Customer Care Representative

Customer Care RepresentativeThe Customer Care Representative plays an integral role in providing quality support to both internal and external customers. This is a customer focused administrative role responsible for supporting daily operations, assisting customers and internal teams, managing administrative tasks, and delivering excellent service.Since 1926, Diamond Vogel's success and longevity have been attributed to our dedicated employees who develop, produce, and sell our outstanding paint and coatings. Our family-owned company has long prioritized a family-first atmosphere by ensuring a proper work-life balance for our employees and fostering a welcoming work environment. Diamond Vogel continues to focus on growth and expansion as it crosses the threshold of its second century of delivering quality coating solutions.What You'll Do:Champion Diamond Vogel's purpose and values and inspire others to uphold company valuesProcess customer ordersRespond to phone and email inquiries from current and potential customersPartner with sales representatives to support external customersProvide creative solutions for customer needsDevelop and maintain positive relationships with all customersCollaborate with internal departments to satisfy customer expectationsWhat Skills And Experience You'll Need:Candidates should have at least one year of professional experience in an office settingBasic knowledge of ERP systems for data management, reporting, and process supportPrior exposure to ERP systems and office environments is expectedA team-oriented mindset and the ability to work independently are also importantStrong written and verbal communication skillsExcellent organizational and administrative abilitiesAttention to accuracy and detailAbility to multitask in a fast-paced environmentWe offer competitive wages and a complete benefits package, including health, dental, and vision; 401k with employer match; life & disability insurance; HSA (health savings account); PTO (paid time off); and more. Diamond Vogel