Customer Service Specialist

Customer Service SpecialistAxis Property Holdings & Management is a fast-growing property management firm committed to delivering exceptional living experiences while maximizing value for our residents and investors. As a locally rooted, tenant-focused company, we pride ourselves on responsiveness, professionalism, and a modern approach to property management. We are seeking a friendly, helpful, and solution-oriented Customer Service Specialist to join our team. This role is central to delivering a positive resident experience and maintaining clear communication between tenants, vendors, and our internal team. In this role you will help shape the voice and image of AXIS.As a Customer Service Specialist, you'll serve as a key point of contact for residents and vendors. You'll handle incoming communication, resolve issues efficiently, and ensure that residents feel heard and supported throughout their experience with AXIS. An ideal candidate understands and displays empathy, urgency, and accountability.Our Vision: Raise the Standard of LivingOur Mission: To Glorify God Through Excellent StewardshipOur Core Values: Excellence in Everything | Relationship Builders | Speed is Life | Kickass CulturePrimary ResponsibilitiesDeliver excellent customer service over the phone, in-person, and through messaging Answer calls, texts, and emails promptly and solve the problem or route them accordinglyFollow-up with residents and close loops on open requestsAssist and lead in proactive communication to all residentsSecondary ResponsibilitiesCommunicate cross-departmentally to effectively resolve issuesSupport onboarding, renewals, and general service needsDesign and execute projects to enhance customer experienceSupport front desk as neededTrack feedback and flag issues that affect the resident experience and offer solutionsQualificationsStrong communication, listening, and interpersonal skillsGenuine interest in serving people and solving problemsHigh attention to detail and organizational abilityAbility to multitask, prioritize, and stay composed under pressureExperience in customer service, office coordination, or admin support preferredProficient in Microsoft Office; willingness to learn industry toolsProficient in Spanish strongly preferredBenefitsCompetitive compensation based on experience, with potential bonusesFlexible hours designed to support a healthy work-life balanceCareer growth in a rapidly expanding real estate firmPaid time off and generous holiday breaksComprehensive benefits including Vision, Dental, Life, and Disability insurancePaid weeklyApparel creditReady to Apply?If you're passionate about real estate and ready to make an impact, we want to hear from you! Axis Real Estate Investment Firm