IT Support Associate

Location 14045 South Lakes Drive,Charlotte, NC, 28273,United States Base Pay $24.00 / Hour Employee Type FT Non-Exempt Description What\'s awesome about working for groninger? 20 PTO days per calendar year and 11 paid holidays Competitive pay with opportunities for overtime Fresh fruit delivered every Monday! Gym reimbursement Extremely competitive benefits with significant employer contribution Snacks and engagement events Strong safety culture and supportive leadership Opportunities for continuous learning, skill development and cross-training across a variety of roles and processes A growing company that invests in continuous improvement, training and internal growth Temperature controlled manufacturing plant Click here to learn more about our culture and benefits: Serve as the first point of contact for IT support requests through phone, and ticketing systems Troubleshoot and resolve hardware, software, printer, mobile device, and basic network issues Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint Assist employees with password resets, multi-factor authentication, and access requests Configure and deploy computers, laptops, and mobile devices while ensuring compliance with applicable security and regulatory requirements Provide first-level support for business applications including PSI Penta, Remberg, and Allex.ai Escalate unresolved issues to appropriate IT resources and vendors Document incidents, requests, troubleshooting steps, and resolutions in the ticketing system Maintain IT asset inventories and equipment records Support employee onboarding and offboarding processes Support software installation, patching, and routine maintenance activities Prioritize workload to take care of urgent cases and then address other requests within 24 hours Build and maintain a strong partnership with Corporate IT, fostering a "one-team" culture across locations Support the company’s strategic goals and values Qualifications: Associate degree in Information Technology or related field required 2 years of IT support, help desk, or technical support experience required Expertise with Microsoft Office Suite required Basic understanding of computer hardware, software, and networking concepts required Strong customer service and communication skills required Ability to troubleshoot technical issues and prioritize multiple requests required Flexible schedule required occasionally for updates from Germany or emergencies (less then 10%: potentially very early morning or weekend work) Experience in a manufacturing environment preferred CompTIA A+ or similar certification preferred Must be able to lift up to 15 pounds at times #J-18808-Ljbffr