Help Desk Technician
Insight Global
Note: Onsite for the first 6 months and then 2-3 days remote Required Skills & Experience Two years of experience in a direct support help desk environment Experience with Service Now or other large ticketing systems Experience using remote tools to troubleshoot Experience taking 35-40 calls/day A+ Certification Required Exceptional Customer Service Critical Thinking and Problem‑Solving Skills Nice to Have Skills & Experience Experience working in healthcare Technical AI understanding - bots helping resolve tickets KCS certification Experience with Service now Job Description Acts as single point of contact for staff, parents, patients, physicians, visitors, and community partners seeking technical resolution for supported software and hardware. Provides first call resolution for customers’ technical problems while providing exceptional customer service. #J-18808-Ljbffr Insight Global
Vacancy posted 2 days ago
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