Night Auditor

The Residence Inn by Marriott Downtown City Center is seeking a dynamic Part-Time Night Auditor to join our winning team. The right candidate for our hotel is an individual who demonstrates and exemplifies the following: A true passion for the hospitality business Night Owl Commitment to exceptional guest service A fun, positive attitude with a sense of humor Job Requirements Previous hotel front desk experience preferred. FOSSE experience a plus. Weekends and holidays—a MUST! Reliable, friendly, and able to make guests feel welcomed and cared for. Passionate about excellent customer service with thorough follow-up and attention to details. Effective English communication skills. Good mathematical and computer skills including the ability to use hotel software. Able to stand for extended periods of time with the ability to lift/pull up to 20 pounds. Self-managing, responsible, reliable individual knowledgeable on hotel departments and functions and can proactively work across departments. Job Summary Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to the appropriate department. Count the bank at the beginning and end of the shift; secure the bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support the team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. #J-18808-Ljbffr Residence Inn Minneapolis Downtown/City Center