Pilates Studio Sales & Operations Manager

Pilates Center of Rockville

Job Description

Our Story

Since 2011, Pilates Center of Rockville (PCOR) has earned a reputation as one of the premier Pilates studios in the Washington, DC metropolitan area. We provide expert Pilates instruction in a welcoming, inclusive environment where clients of all ages, abilities, fitness levels, and body types can thrive.

As one of the region's largest fully equipped boutique Pilates studios, we offer a comprehensive range of services, including Private lessons, Semi-Privates, and small-group equipment classes. We specialize in Total Body Conditioning, Pain Relief & Rehabilitation, and Athletic Conditioning.

Our Mission

Our philosophy is simple:

Come as you are. Leave at your best.

THE ROLE

We're seeking an experienced, people-focused leader to oversee studio sales, operations, the client experience, and our Front Desk Team. You'll partner directly with the Owner to drive business growth, develop staff, and deliver an exceptional client experience.

KEY RESPONSIBILITIES

Drive sales, membership growth, retention, and profitability.
Own the client journey from first inquiry through long-term membership.
Lead, coach, and develop the Front Desk Team.
Oversee daily operations, staffing, scheduling, and workflows.
Build trusted client relationships and resolve concerns professionally.
Track KPIs and implement continuous improvements.
Execute local marketing and community outreach.
Partner with the Owner on strategic initiatives.

QUALIFICATIONS

3–5 years of leadership experience in sales, operations, hospitality, wellness, or another client-focused business.
Demonstrated success driving revenue growth and leading teams.
Strong communication, organization, and problem-solving skills.
CRM, scheduling, and marketing platform experience (Mindbody a plus).
Passion for health, wellness, and client service.

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Vacancy posted 24 days ago

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