Senior Operations Manager

USP US 12601 Twinbrook Pkwy Rockville, MD 20852, USA USP US 12601 Twinbrook Pkwy Rockville, MD 20852, USA Locations Showing 1 location USP US 12601 Twinbrook Pkwy Rockville, MD 20852, USA +0 more locations less locations Hybrid Information Technology Full-Time Requisition #: SENIO003525 Description Who is USP? The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world’s leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide. At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health. USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair, merit-based selection processes that enable the best scientific minds - regardless of background to contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment. Brief Job Overview The Cloud Operations Senior Manager is responsible for the strategy, reliability, performance, and continuous optimization of AWS cloud services, data platforms, ETL workloads, and Acquia/Drupal environments that support both enterprise and customer-facing applications. This role ensures cloud and platform solutions are architected appropriately to meet business needs while maintaining security, scalability, resilience, compliance, and cost efficiency. The position leads operational delivery and service management practices, driving platform stability, automation, monitoring, incident response, and continuous improvement across critical technology services. The manager provides technical leadership and architectural guidance to cloud operations teams, ensuring alignment with enterprise standards and long-term technology strategy. Success in this role is measured by the ability to translate cloud operations and architecture into reliable, high-value business outcomes through strong stakeholder partnerships and operational excellence. How will YOU create impact here at USP? As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards. Additionally, USP’s People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results-driven work environments. The Senior Manager, Cloud Operation has the following responsibilities: Lead AWS Cloud Operations – Own the availability, performance, security, scalability, resilience, capacity management, and operational health of AWS cloud services and platforms. Provide Cloud Architecture Leadership – Guide AWS platform and solution architecture decisions to ensure alignment with business requirements, enterprise standards, security policies, supportability, and cost-effectiveness. Manage Data Platforms & ETL Reliability – Oversee AWS data platforms, ETL/ELT pipelines, and analytics workloads to ensure reliable, secure, and high-performing data processing services. Oversee Acquia & Drupal Platform Operations – Ensure stability, performance, security, and operational readiness of Acquia-hosted Drupal applications supporting enterprise and customer-facing services. Drive Reliability, Monitoring & Incident Management – Establish observability, monitoring, alerting, and incident response practices while leading root-cause analysis and continuous service improvement initiatives. Advance Automation & DevOps Practices – Champion Infrastructure-as-Code, CI/CD, automation, and operational efficiency initiatives to improve deployment reliability and reduce manual effort. Ensure Security, Governance & Compliance – Partner with cybersecurity and architecture teams to enforce cloud security controls, governance standards, audit readiness, risk management, and regulatory compliance. Optimize Cloud Financial Management – Drive AWS cost transparency, governance, forecasting, resource optimization, and financial accountability while balancing performance, reliability, and business value. Lead Service Management & Operational Excellence – Establish ITIL-aligned service management practices, maintain operational documentation, and continuously improve processes, service maturity, and user experience. Develop High-Performing Teams & Partnerships – Lead cloud and platform operations teams, foster technical growth and accountability, and build strong partnerships with business stakeholders, architects, developers, vendors, and support organizations to deliver measurable business outcomes. Who is USP Looking For? The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience: Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field, or equivalent combination of education and experience. 5+ years of experience in cloud, infrastructure, application operations, data platform operations, or related IT operations roles. 2+ years of experience leading, supervising, or mentoring technical teams. AWS Cloud Operations Expertise – Deep experience managing AWS production environments, including compute, storage, networking, databases, security, monitoring, capacity planning, resiliency, backup/recovery, and cost optimization. Cloud Architecture & Solution Design – Ability to evaluate business and technical requirements and recommend scalable, secure, resilient, supportable, and cost-effective AWS architectures aligned with enterprise standards. AWS Data Platforms & ETL Operations – Strong knowledge of AWS data services, ETL/ELT pipelines, workflow orchestration, data warehouse operations, and data platform reliability, performance, and governance. Cloud Security & Compliance – Experience implementing AWS security best practices including IAM, encryption, network security, logging, access governance, secure configuration management, and compliance controls. Infrastructure-as-Code & Automation – Hands-on experience with Terraform, CloudFormation, scripting, and automation technologies to improve consistency, efficiency, and operational scalability. DevOps & CI/CD Practices – Knowledge of DevOps methodologies, CI/CD pipelines, release automation, source control, and deployment processes that improve software delivery and operational readiness. Monitoring, Observability & Troubleshooting – Expertise with CloudWatch, including performance analysis, alerting, dashboards, and root-cause investigation. Acquia & Drupal Platform Support – Experience supporting Acquia Cloud and Drupal-based platforms, including web performance, security patching, release coordination, troubleshooting, caching, and CDN integration. IT Service Management & Operational Excellence – Strong understanding of ITIL processes including Incident, Problem, Change, Request, and Knowledge Management, with experience using ServiceNow or similar ITSM platforms. Cross-Functional Partnership & Technical Leadership – Ability to collaborate effectively with architects, developers, data engineers, security teams, vendors, and business stakeholders to deliver reliable, secure, and well-architected cloud service. Supervisory Responsibilities Yes, the Senior Manager will oversee: 3 full time US based AWS Engineers, 1 Drupal Developer/Aquia Operations Engineer, and 1 AWS Engineer Contractor (located in India) USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected. Compensation: Base Salary Range: USD $139,453.00 - $198,720.00 annually. Target Annual Bonus: % Varies based on level of role. Individual compensation packages are based on various factors unique to each candidate’s skill set, experience, qualifications, equity, and other job-related reasons. Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP. Qualifications Skills Behaviors Motivations Education Experience Licenses & Certifications Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr