Senior Customer Success Strategy & Operations Lead
Appian Corporation
Appian is seeking a Customer Success Strategy and Operations professional to join the Chief Customer Office. This role involves leading programs for customer satisfaction and adoption, focusing on operational excellence and strategic initiatives to enhance customer experience. In this position, you will collaborate across departments to define objectives, build processes, and leverage data to drive measurable improvements. The ideal candidate will have extensive experience in customer success, exceptional analytical abilities, and a strong background in enterprise SaaS. #J-18808-Ljbffr Appian
- Appian is seeking an experienced Customer Success Strategy and Operations professional to lead initiatives that enhance customer value. This role encompasses creating customer health frameworks and driving satisfaction programs with a focus on data and strategy. Located...SeniorWork at office
- Appian is seeking an experienced Customer Success Strategy and Operations professional to lead initiatives enhancing customer satisfaction and adoption. This high-impact role requires excellent analytical skills and a deep understanding of customer success management within...Senior
- ...Capital Area Food Bank is seeking a Senior Manager for Senior Hunger Strategies Operations in Washington, DC. This role... ...operations, inventory management, and leading a diverse team to streamline... ...management experience. The successful applicant will ensure operational...Senior
$150k - $180k
...to them most. We operate with urgency, intensity... ...founders who have successfully scaled to thousands of customers and exited $1B+... ...some of the world’s leading VCs (Andreessen Horowitz... ..., White House senior staffers, and a co-... ...We’re looking for a Strategy & Operations Lead to...SuggestedFull timeWork at officeWork from home$229.7k - $262.1k
Capital One is seeking a Head of Servicing to lead their customer support strategy in McLean, VA. This pivotal role requires extensive experience in customer success and operational leadership, driving strategic improvements and enhancing customer experiences. The ideal...Suggested- Appian Corporation in McLean, VA, seeks an experienced Customer Success Strategy and Operations professional to join their team. This role involves leading customer satisfaction programs and initiatives that enhance enterprise customer experiences with Appian. The ideal...Senior
$120.8k - $137.9k
Capital One is seeking a Principal Associate, eHR Strategic Operations in McLean, VA. This role involves driving HR strategy and initiatives by managing high-priority projects and collaborating with leadership across the company. Candidates should have experience in strategic...$229.7k - $262.1k
...Director, Head of Servicing Strategy & Operations, Capital One Travel... ...rigorous Head of Servicing to lead our customer support ecosystem into its... ...of growth. In this pivotal senior leadership role, you will... ...level experience in Customer Success, Business Process...SeniorLocal areaShift work- Black & Veatch seeks a Construction Operations Manager to lead high-impact construction execution for EPC... .... This role is critical in ensuring successful project delivery through effective resource management and execution strategies. A minimum of 10 years of EPC experience...Senior
- ...is seeking a Cyber Third Party Risk Reduction (CTPRR) Senior Manager, Operations Manager to lead the day-to-day execution and continuous improvement of... ...party risk management lifecycle. You will bridge risk strategy with operational delivery, guiding a team responsible...Senior
- COMFORT SYSTEMS is looking for a Senior Business Manager of Fraud Operations Strategy based in McLean, Virginia. The successful candidate will lead a high-performing team, overseeing complex data analysis to develop and implement fraud strategies. Prior experience in quantitative...
$200.7k - $229.1k
Capital One is seeking a Senior Business Manager of Fraud Operations Strategy to lead a team focused on fraud detection and prevention. You will analyze complex transaction-level data and create strategies to mitigate fraud risk while collaborating with stakeholders to...$80.9k - $150.3k
...where humans with agents drive customer success together. Here, ambition... ...all. The Public Sector Sales Strategy Analyst will play a crucial... ...of strategic planning, sales operations, finance, and sales... ...organization and provides exposure to senior executives....Senior- Sortly is seeking a Principal Revenue Operations leader to drive GTM strategy and operational backbone across Sales, Marketing, Customer Success, and Customer Experience. You will partner with the CRO and act as a trusted proxy in leadership forums to ensure alignment...SeniorRemote work
- Iridium Satellite LLC in McLean, Virginia is seeking a Senior Digital Marketing Operations Manager. In this role, you will manage complex... ...while driving demand generation and digital engagement strategies. You'll lead efforts to optimize martech tools, analyze data for...Senior
- ...Association in McLean, VA is seeking a Sr. Director, Head of Servicing Strategy & Operations for Capital One Travel. This pivotal role shapes the customer support ecosystem to ensure growth and operational success while integrating technology and data for enhanced customer...
- Senior Business Manager, Fraud Operations Strategy The Senior Business Manager of Fraud Operations Strategy will lead a high-performing team of data science and risk professionals dedicated to protecting the global payment network. This role is responsible for overseeing...SeniorLocal area
- Capital One seeks a Senior Manager of Business Analysis in McLean, VA, to lead strategic decision-making and problem-solving initiatives. You will develop business strategies and lead team efforts to drive growth and improve analytical processes. The ideal candidate has...Senior
$137.3k - $181.7k
Senior Security Strategy & Operations Specialist Join to apply for the Senior Security Strategy... ...with government customers, DIB partners, and internal... ...support security initiatives. Lead continuous improvement... ...Skills/Experience) Successfully completed a Tier 5 Investigation...SeniorPermanent employmentVisa sponsorshipWork visaRelocation packageFlexible hoursDay shift$96.9k - $169.5k
...Description AWS is seeking a Specialist Strategy & Sales Operations Lead, to drive data-driven decision-... ...to increase revenue growth and customer acquisition. Proactively analyzes sales... ...that’s why customers from the most successful startups to Global 500 companies trust...Flexible hours$164.8k - $188.1k
...skills to address major company challenges and lead the Enterprise Arbitration team. Responsibilities include developing business strategies, leading product modeling efforts, mentoring analysts, and ensuring optimal customer experiences. Candidates must hold a Bachelor'...Senior- Snowflake in the United States seeks a Senior Technical Delivery Director to lead Technical Delivery Managers and Solutions Architect teams... ...Snowflake Services Delivery. You will shape strategies to accelerate customer success and oversee complex engagements to deliver...Senior
- ...in Arlington, Virginia is seeking a Manager for Product Management focused on Small Business Services. This role will lead the development of strategies to drive growth in the SME services market, engaging with cross-functional teams to innovate and execute effective go...Senior
- Mission+ is seeking a Manager for Product Management - Small Business to lead the development and execution of SME Services strategy across the Americas. This role will require building relationships with partners and leading cross-functional teams to drive innovation and...Senior
- Freddie Mac is seeking a Project Management Senior to join the Risk Strategy Execution team within the Single-Family Credit Risk Management Division... ...with executive leadership to ensure controlled, successful project delivery in a dynamic environment. #J-18808-Ljbffr...Senior
- ...Technologies, Inc. is seeking a Project Manager to support FDA health advisory initiatives in the McLean, VA area. The role focuses on leading high-impact, cross-functional projects with executive exposure and accountability for delivery quality. You will manage multiple...Senior
- ...performing teams, driving customer success, and delivering... ...Federal Government. As a Senior Director of Service... ...development, operations & maintenance (O&M),... ...Leadership & Service Delivery Lead a portfolio of... ...execute annual portfolio strategies that support organizational...SeniorContract workWork at officeRemote work
- ...oversee a wide range of impactful projects within the Bank Operations Command Center. This role involves leading projects, mentoring junior project managers, and working closely with stakeholders to ensure successful delivery. The ideal candidate will have over 5 years of...Senior
$163.9k - $187.1k
...Sr. Manager, Day 2 Operations Lead (Hybrid) As the Day 2 Operations Senior Manager within the Enterprise Payments Operations... ...and ACH returns, all Bank and Customer adjustments, foreign check... ...during disaster recovery scenarios. Strategy & Process Improvement Process Modernization...SeniorHourly payFull timePart timeWork at officeLocal areaRemote work3 days per week- Guidehouse is seeking an experienced operational effectiveness professional in McLean, Virginia. This role requires an active TS/SCI clearance... ...supporting sensitive activities and collaborating with senior leaders on critical national programs. Guidehouse’s benefits package...Senior
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