Parts Specialist

Compensation Pay Range: $16.00 - $22.00 per hour. The actual hourly rate will equal or exceed the applicable minimum wage for the job location. Additional compensation may include annual or quarterly performance premiums, which may be paid in amounts per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if the applicable criteria are met. Responsibilities Follow and promote all company customer service programs, e.g., Hi‑5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot. Promptly greet retail/walk‑in customers in a friendly, courteous manner and assist them in merchandise selection. Assist managers and/or installer service specialists in serving professional customers as needed. Complete assigned company training relevant to the position. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low‑Price Guarantee. Accurately maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions. Process exchanges and returns for credit in a friendly manner, in accordance with company policies and procedures. Address and resolve customer complaints in a friendly manner. Assist with the completion of daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc. Perform various daily operational tasks, including preparing new, core, and warranty merchandise returns for shipment to the distribution center, assisting with monthly stock adjustments, inventory cycle counts, etc. Operate brake lathe and other store test equipment after corresponding training and company requirements are met. Perform in‑store services for customers (where state and local laws allow), such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, replacing headlight capsules, etc. Occasionally drive a delivery vehicle to make deliveries, provided the driving record meets company mandated driving eligibility requirements. Perform all other duties as assigned. Qualifications Required: Ability to quickly match alphanumeric sequences. Required: Ability to provide outstanding, friendly, and professional customer service. Required: Must be able to multitask, handling customers on the phone and in the store simultaneously. Desired: Familiarity with automotive parts, cataloging, Weatherly Index system, and automotive sales or service. Desired: ASE certification. Desired: Fluency in multiple languages, especially Spanish. Benefits Competitive wages. Paid Time Off. Stock Purchase Plan and 401(k) with employer contributions. Medical, Dental, and Vision insurance from day one with optional Flexible Spending Account. Team Member Health/Wellbeing programs. Tuition educational assistance programs. Opportunities for career growth. Equal Opportunity Employer O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please contact the accommodations team. #J-18808-Ljbffr