Case Manager - Riverfront Lofts - 10903

The Colorado Coalition for the Homeless works collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well‑being, and stability of those it serves. Our Philosophy of Service Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible. Building strong, caring and trauma‑informed communities through the integration of housing, health care and supportive services. Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve. Achieving excellence through continuous quality assurance, innovation and professional development. Using resources judiciously and effectively. As a Case Manager I, you will work collaboratively alongside case managers, supervisors, integrated health team members, and community‑based partners across to promote long term solutions for families, children, and individuals experiencing homelessness or who have formerly experienced homelessness. In this role, you will be responsible for developing and implementing care plans, coordinating services and resources, monitoring client progress, providing advocacy and support, facilitating referrals to other services, and maintaining case documentation and data collection and client care management. Services are grounded in motivational interviewing, stages of change, strengths‑based case management, housing first, harm reduction, cultural responsiveness, and trauma‑informed care. This position focuses on delivering outreach services, facilitating referrals and linkages to mainstream services and housing, and providing crisis intervention. NOTE: In order to ensure that our consumers receive the best possible care the candidate chosen to fill this position will be required to complete our internal credentialing and privileging process prior to a start date. The credentialing and privileging timeline is dependent on the selected candidate’s submission of documents necessary for clearance. A start date will be scheduled once credentialing and privileging is complete. Additional Requirement Valid driver’s license required. This requirement may be waived if necessary, based on overall candidate experience and current needs of the business and/or role. Essential Job Functions Manages a caseload of clients with high‑service utilization and disabilities including substance use and significant primary and behavioral health care needs. Maintains positive and co‑working relationships with community partners and health providers. Works under direct supervision, with set department parameters, and collaboratively within a team to support collective problem‑solving efforts. Supports clients with a wrap‑around care management model to ensure consistent communication, engagement, and support through crisis or disengagement. Acts as a liaison between internal program management, client referral, and community partners. Responds promptly to crises involving residents, providing de‑escalation, support, and appropriate referrals. Works with individuals to develop and implement crisis and safety plans tailored to their specific needs. Mediates conflicts helping to resolve issues and maintain positive relationships. Tracks client data, client engagement, and client outcomes, focusing on individual client outcomes. Transports clients, as needed, using a CCH vehicle or an approved personal vehicle. Accompanies residents to appointments, meetings, and other necessary engagements to provide support and advocacy. Outreach individuals to assess basic needs, safety, and mental health resource needs. Builds rapport and maintains ongoing professional relationships with individuals in need of services to connect them to longer‑term care. Assists clients in applying for and securing benefits such as Social Security, Medicaid, and food assistance. Facilitates referrals to external agencies and coordinates care with other service providers as needed. Contributes to enhancing and ensuring safety by identifying and sharing relevant information related to safety concerns, emergencies, or threats to individuals and others. Stays current on applicable community resource list and provides resources to community members in appropriate situations. Participates in community collaboration meetings to address barriers faced by clients and advance the Coalition’s efforts in supporting clients. Attends trainings related to the position with intent to bring ongoing training and educational opportunities to the team. Performs other duties as assigned. Ensures timely and accurate recording of all clinical/non‑clinical services, communications, and tasks in the EHR and other systems as required while maintaining complete up‑to‑date charts and any future upgrades as directed. Ensures timely and accurate use of all company systems as required while maintaining complete up‑to‑date records and any future upgrades as directed. Qualifications Strong understanding of housing first principles, trauma‑informed care, and harm reduction strategies. Excellent interpersonal and communication skills, with the ability to build trusting relationships with residents. Ability to manage a diverse caseload, prioritize tasks, and work independently while also being a team player. Proficiency in Microsoft Office Suite. Knowledge of local housing resources, benefits programs, and social service agencies preferred. Bilingual or multilingual skills preferred. Experience 1‑2 years of experience working with a diverse population who are experiencing mental health challenges, particularly those individuals diagnosed with serious and persistent mental illness (SPMI) preferred. Experience working with individuals experiencing homelessness, mental health challenges, or substance use disorders preferred. Education High School Diploma or GED required. Bachelor’s degree in Psychology, Social Work, Human Services, Criminal Justice preferred. A combination of education and experience may be substituted for position requirements on a case‑by‑case basis. Compensation $20.64 — $25.14 per hour, with the placement in the compensation range dependent on total relevant years of experience. Benefits Choice of HMO or PPO health insurance coverage options. Choice of dental insurance or discount plan. Vision insurance. Flexible spending accounts for health care, dependent care, and parking expenses. Free basic life and AD&D insurance coverage. Employee Assistance Program. Dollar‑for‑dollar retirement plan matching contributions up to 5% of earnings with 3‑year vesting. Extensive paid time‑off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full‑time employees in their first year. EEO Statement The Colorado Coalition for the Homeless is committed to delivering services, making employment‑related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law. #J-18808-Ljbffr Colorado Coalition for the Homeless