Mitigation Project Manager

Job Description

Job Description

About Us

ServiceMaster Restoration by RSI provides trusted disaster restoration and cleaning services to residential and commercial customers across Oklahoma. We help families and businesses recover from fire, water, mold, and biohazard/trauma damage with professionalism, compassion, and technical expertise. As an independently owned and operated ServiceMaster Restore business, we are backed by a national brand with local dedication.

Position Summary

We are seeking a Project Manager based in our Seminole location to lead restoration projects across water, mold, biohazard/trauma, and fire damage categories. In this role, you will scope projects, manage resources, supervise technicians, and ensure work is completed safely, on time, on budget, and in compliance with company and insurance standards. Project Managers also serve as the primary customer contact , representing ServiceMaster with professionalism and clear communication throughout each project.

Key Responsibilities

• Review work orders, confirm routes, and ensure vehicles are properly stocked before dispatch.
• Develop project scopes and estimates using software such as Xactimate.
• Lead and supervise remediation projects (water, mold, biohazard/trauma, fire).
• Communicate with customers to explain processes, timelines, and expectations.
• Perform daily monitoring, moisture mapping, and documentation per insurance guidelines.
• Manage carrier-specific requirements, including service level agreements (SLAs).
• Inspect projects at completion, verify quality, and obtain customer sign-off.
• Document readings, conditions, photos, and progress in project management software (Restore 365, MICA).
• Train and guide technicians in industry standards and best practices.
• Enforce project safety and PPE compliance.
• Approve technician time entries and manage labor costs for profitability.
• Address customer or project issues promptly and professionally.

Qualifications

• Education: High school diploma or equivalent required.
• Experience:
  • Minimum 2 years of experience in the restoration industry or related project management.
  • Experience leading teams, managing schedules, and training staff.
  • Strong proficiency with mobile software and accurate data entry.
• Licenses/Certifications:
  • Valid driver’s license with a satisfactory driving record.
  • Required: WRT – Water Damage Restoration Technician; ASD – Applied Structural Drying Technician.
  • Preferred: AMRT – Applied Microbial Remediation Technician.
• Skills:
  • Strong communication, problem-solving, and decision-making abilities.
  • Dependable, self-motivated, and adaptable in fast-paced environments.
  • Ability to manage multiple priorities and mentor team members.

Working Conditions

• Frequent lifting, carrying, pushing, and pulling of up to 70 lbs.
• Standing, walking, squatting, crawling, and crouching for extended periods.
• Exposure to challenging environments (water, fire, mold, biohazard, foul odors).
• Mandatory use of PPE (gloves, safety glasses, closed-toe shoes, respirators, etc.).

Why Join Us?

• Competitive compensation.
• Opportunities for growth and industry training.
• Make a real difference by helping customers recover during difficult times.
• Be part of a supportive, skilled, and professional team.