Assistant Director of Operations

You May Be a Great Fit as the Assistant Director of Operations at Britney Hollick State Farm if You’re detail-oriented , especially when handling sensitive information or important claims. You stay organized and focused , even when juggling multiple conversations or tasks. You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you. You bring optimistic energy and can turn stressful moments into moments of reassurance. You’re a natural relationship-builder who earns trust quickly and keeps it. Location 5791 Library Rd. Ste 3, Bethel Park, PA 15102; 30 S Main St, Washington, PA 15301 At Britney Hollick State Farm we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us. Assistant Director of Operations The Assistant Director of Operations supports the daily management of office activities and assists with implementing business processes that align with agency goals. This position plays an important role in coordination, team communication, and operational consistency. Responsibilities Assist in managing workflows and office scheduling. Support team performance through administrative oversight. Contribute to marketing and outreach efforts. Prepare and review reports on productivity and customer engagement. Collaborate with the agent and management team on operational strategies. Qualifications Strong organizational and analytical abilities. Effective written and verbal communication skills. Experience in operations, administration, or customer service preferred. Proficient in Microsoft Office or similar tools. Must be able to obtain required state insurance licenses. Benefits Bonus based on performance. Competitive salary $55,000-$65,000+ (also compensation $55,000.00-$70,000.00 per year). Flexible schedule. Health insurance. Opportunity for advancement. Paid time off. Training & development. About Our Agency I’ve been in the insurance business for 10 years, and my family has been part of the industry for more than 67 years. Today, our agency includes a team of eight and continues to grow with a strong focus on professionalism, service, and long-term career development. I hold a bachelor’s degree in Economics from Penn State University and a CLU designation, and I’m licensed across multiple states in property and casualty, life and health, annuities, and financial services. Our office was also recognized as a 2026 Top 3 “Best of the Best” insurance agency in Southwest Pennsylvania. Community involvement is a big part of who we are. I serve as President of the Bethel Park Community Foundation and Treasurer of the Bethel Park Public Library Board, and we regularly participate in local events, youth sports sponsorships, and initiatives like Washington, PA’s Kids Fest and Bethel Bounty. Our culture is team-oriented, customer-focused, and built around continuous learning and professional growth. We believe in helping people protect what they have while also planning for the future, and that mission guides everything we do. For our team, we offer career development opportunities, tuition reimbursement, a paid lunch hour, regular team lunches, advancement paths, and chances to get involved in the community. If you’re looking for a professional, growth-focused environment where you can build a long-term career while making an impact, this could be the right fit for you. Join a community of good neighbors Make a difference in your community every day. Gain confidence and grow your dream career. Earn benefits and rewards that are second to none. #J-18808-Ljbffr