Account Coordinator

Account Coordinator

Location: Denver, CO

Department: Accounts

Reports to: Account Support Manager

Start Date: June 2026

Salary: $55-65k (Depending on experience)

About Us

At Clove & Twine, we're redefining corporate gifting by curating remarkable, sustainable gifts that foster authentic connections. Our mission is to elevate gifting beyond mere transactions, creating lasting impressions through thoughtfulness and quality.

We envision a world where corporate gifting becomes a powerful conduit for authentic relationships and sustainable impact. Through our commitment to remarkable, sustainable gifts, we aim to transform the art of gifting into a catalyst for positive change, fostering meaningful connections that celebrate people, nurture the planet, and leave a lasting impression that extends beyond the confines of business. Together, we strive to create a legacy of impact, one gift at a time, inspiring businesses to lead with heart, purpose, and a vision for a better tomorrow.

Role Mission Statement

As an Account Coordinator, you play a critical role in bringing exceptional client experiences to life. You serve as the operational backbone of the Accounts team, ensuring orders move seamlessly from concept to delivery while maintaining accuracy, urgency, and attention to detail every step of the way.

Working closely with Account Managers and Executives, suppliers, decorators, and internal teams, you'll coordinate complex projects, manage order execution, solve problems proactively, and help create remarkable gifting experiences for our clients. Success in this role requires organization, adaptability, strong communication, and a genuine commitment to supporting both your teammates and our clients.

What Success Looks Like in This Role

• Orders are executed accurately and on time.
• Vendors receive timely follow-up and communication.
• Clients receive proactive updates and exceptional service.
• Internal teammates view you as reliable, organized, and solutions-oriented.
• You identify issues before they become problems and take ownership of finding solutions.
• You bring a positive, team-first attitude while balancing multiple priorities and deadlines.

Core Responsibilities

Order & Project Management

• Place purchase orders (POs) and manage orders on the AM/AE Monday Board.
• Coordinate order execution from purchase order placement through final delivery.
• Update Monday Boards with proof, tracking, and project information to ensure accuracy and visibility.
• Maintain accurate project documentation and proactively communicate status updates to stakeholders.
• Partner closely with Account Managers and Account Executives to ensure client projects stay on track and deadlines are met.
• Identify potential project risks and escalate concerns before they impact timelines or client expectations.

Vendor & Supplier Coordination

• Build and maintain strong relationships with suppliers, decorators, and vendor partners.
• Follow up persistently with vendors and decorators to obtain proofs, production updates, and tracking information.
• Coordinate supplier communications to ensure orders remain on schedule and information is communicated accurately.
• Monitor vendor performance and proactively address delays or concerns.

Client Support & Communication

• Serve as a trusted point of contact for client questions related to order status, proofs, tracking, and logistics.
• Support Account Managers and Executives in delivering an exceptional client experience through proactive communication and follow-through.
• Answer phone inquiries promptly and professionally.
• Help strengthen long-term client relationships through responsiveness, accuracy, and attention to detail.

Cross-Functional Collaboration

• Work closely with Fulfillment, Operations, Creative, and Finance teams to ensure the successful execution of client orders.
• Facilitate communication between internal teams and external partners to remove roadblocks and resolve issues.
• Support process improvement initiatives and documentation efforts that enhance team efficiency and scalability.
• Contribute to a collaborative, team-first environment that prioritizes client success.

Problem Solving & Operational Support

• Proactively identify and resolve order issues, including production delays, shipping challenges, and inventory concerns.
• Manage invoice processing and update supplier payment documentation as needed.
• Escalate issues appropriately while maintaining a solutions-oriented mindset.
• Take ownership of challenges and work cross-functionally to drive timely resolution.

Qualifications

Experience

• 12 years of experience in a customer service, administrative, account support, project coordination, or related role.
• Experience supporting multiple projects, clients, or stakeholders simultaneously is preferred.

Core Skills & Competencies

• Exceptional organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong verbal and written communication skills, with the ability to interact professionally with clients, vendors, and internal teams.
• Proven customer service skills with a commitment to responsiveness, follow-through, and problem resolution.
• Strong attention to detail and accuracy when managing orders, proofs, tracking information, invoices, and project updates.
• Excellent time management skills and the ability to prioritize effectively while balancing competing demands.
• Resourceful problem-solver who can identify issues, think critically, and take initiative to drive solutions.

Collaboration & Relationship Building

• Ability to build positive working relationships across teams and with external partners.
• Comfortable collaborating with internal departments, suppliers, decorators, and clients to ensure successful project execution.
• Team-oriented mindset with a willingness to support others and contribute wherever needed.

Adaptability & Ownership

• Thrives in a dynamic, fast-paced environment where priorities can shift quickly.
• Demonstrates accountability and takes ownership of projects, responsibilities, and outcomes.
• Proactive self-starter who identifies opportunities for improvement and follows through without constant direction.

Technical Skills

• Proficiency with Google Workspace and Microsoft Office.
• Experience working within CRM, project management, or order management systems.

Brownie Points

• Experience in a fast-paced, client-facing environment.
• Familiarity with promotional products, branded merchandise, e-commerce, or corporate gifting.
• Experience working with HubSpot, Monday.com, Shopify, or similar business systems.

What We Offer

• 37 days of PTO (15 discretionary, 6 sick days, 6 holidays, 10 year-end)
• 12 weeks of 100% paid Maternity & Paternity leave
• Medical coverage with employer contribution toward monthly premiums for employees
• Vision insurance is fully covered for employees
• Dental Insurance
• 401(k) program
• A collaborative, high-performing, and ego-free culture
• Thoughtfully stocked office perks, including cold brew and sparkling water on tap, espresso, and curated snacks
• Bright, open workspace with abundant natural light and plants
• Dog-friendly office
• Discounts on remarkable gifts for friends and family

What We're Like

We're a people-first, mission-driven company that believes thoughtful gifting has the power to create authentic connections and meaningful impact.

Our Accounts team sits at the center of that experience. We are highly collaborative, fast-moving, and deeply committed to our clients and each other. No two days look exactly the same, and success comes from balancing multiple priorities while maintaining exceptional attention to detail.

We value teammates who are proactive, accountable, and willing to jump in wherever needed