BioMed Field Service Engineer II- Columbus, OH

Business Unit: Draeger, Inc., Job-ID: 1232 Location: Cleveland, Cincinatti Work Location: Field Service Employment Type: Permanent Job Responsibilities Provides installation, maintenance, recall, and repair support for a broad range of assigned modalities and models at customer sites. Operates with a high degree of independence and minimal oversight. Drives customer satisfaction through consistent achievement of service metrics and professional engagement with customers and stakeholders. Follows company procedures and maintains accountability for assigned assets, including vehicle, inventory, and test equipment. Contributes ideas to support a team’s effectiveness and provides occasional field support to adjacent team members as business needs require. Performs preventative maintenance and recall service for all models within the territory. Diagnoses, evaluates, calibrates, and repairs nonfunctioning devices to OEM standards for assigned models. Installs new medical devices, demo units and loaners per OEM standards. Leverages available technology to manage service orders, access customer and equipment information, accurately document completed service work promptly, and utilize technical documentation and diagnostic tools. Consistently achieves assigned KPIs while adhering to all operational procedures and work instructions. Maintains full compliance with Field Service Engineer requirements by completing required training, managing calibrated test equipment, performing inventory cycle counts and discrepancy resolution. Maintains accountability for assigned company assets, including vehicle, inventory, and test equipment. Works at varying locations, travel as required, and adjust work hours, including nonstandard business hours. Occasionally responsible for up‑skilling new team members. Qualifications Associates in Electronics or related discipline or equivalent combination of education and experience. Minimum of 2 to 4 years of experience – biomedical or electronic field service. Experience working independently while reaching assigned goals. Strong customer communication skills. Computer networking experience is preferred. Able to review service history and device log data to achieve repairs. Effective communicator with internal and external customers. Able to interpret technical documentation to diagnose and resolve equipment issues. Proficient with Microsoft Office and other business systems. Works independently and manages multiple priorities. Customer focused with a strong learning orientation. Demonstrates effective planning and execution skills. Benefits Medical, dental, and vision insurance. Life, short‑ and long‑term disability coverage. 401(k) with company match. Over 4 weeks of paid time off, plus holidays and parental leave. Flexible spending accounts and employee assistance program. Free parking, on‑site gym, cafeteria, and game room at selected locations. Draeger is an Equal Opportunity Employer. #J-18808-Ljbffr Dräger