ASSISTANT SERVICE MANAGER

Cityscapes is seeking an Assistant Interior Service Manager with strong organizational and leadership skills to oversee daily operations and manage a team effectively. The ideal candidate will possess a deep understanding of horticulture and plant care to ensure the health and aesthetic quality of our indoor plants. Responsibilities Ensure consistent Cityscapes quality, effective performance as well as minimize replacements, periodic account reviews Document and communicate with the Sales Department if a design issue becomes problematic for the horticulturist Maintain ownership of assigned client accounts, including quality control and client communication, while supporting horticulture operations and developing into a Service Manager position. Refer sales leads to the Sales Department Assist with interviewing Horticulturists for team Orchestrate the hands‑on training and staff development of all new employees by pairing with a more experienced staff member based on horticulturist availability Performance reviews and quarterly conversations of horticulturists Work with horticulturists to maintain & keep current client account inventories up to date in system Help review no charge replacement work orders once submitted by horticulturist for clarity and ease of replacements prior to installation Assist with suggesting alternate plant varieties to horticulturist for no charge replacements as needed if an account continues to fail Assist with conducting team meetings (all territories) at least once a month Works with management in developing and implementing a horticulture training program Coordinates special projects with the Director of Operations (pruning, spraying, night projects, etc.) Main point of contact for all service‑related issues (ex: poor installs, product needing to be replaced) Seek and make suggestions for improvement where needed Any additional special projects as needed Essential Skills and Experience Proven experience in interior plant care Demonstrated mentor or training experience Excellent communication and client-facing abilities Must possess a high degree of organizational skills and professionalism Team-oriented and possesses the ability to work collaboratively with other departments Proficient verbal, written, and interpersonal skills Effective communication and follow-through is a must! Familiarity with industry software and tools preferred Working Conditions Standing for long periods of time; stretching, bending, lifting, stooping, kneeling, reaching, pushing, and pulling Medium to heavy physical requirements Strong ability to absorb and retain information, including processes and workflows Excellent communication skills, both in listening and speaking Ability to clearly share ideas and information with others Proven ability to stay focused and manage tasks with minimal distraction Benefits Eligible for Dental/Vision/Medical Insurance, Retirement, Commuter Benefits, Paid Time Off, Professional Development Opportunities including workshops, trainings, and skill-building programs, and a collaborative, creative work environment. Contact Email: View email address on click.appcast.io Phone: View phone number on click.appcast.io

197 CLARENDON STREET, BOSTON MA 02116

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