Customer Experience Lead — E‑Commerce & In-Store Ops
Whole Foods Market
Whole Foods Market in Cambridge, MA is seeking a Supervisor to support Customer Service & E-Commerce programs, leading checkout, delivery, and pickup operations. You will focus on safety, order accuracy, and a high-quality pickup experience while driving team productivity and program execution. You will monitor KPI metrics in-store and through online channels, coach team members, and collaborate with store leaders and 1P/3P partners to ensure compliant, efficient operations and excellent #J-18808-Ljbffr Whole Foods Market
- Whole Foods Market is seeking a Supervisor to support Customer Service & E-Commerce programs at the assigned store. You will lead processes for checkout, online orders, pickup and delivery, and ensure safety, quality, and efficient operations. You will monitor performance...Suggested
$17 - $26 per hour
CVS Health is seeking a Shift Supervisor to support store management, drive store execution and build loyalty through excellent customer service. This role leads staff in manager absences, ensures smooth operations, and completes opening/closing tasks. The position requires...SuggestedHourly payFull timeFlexible hoursShift workNight shiftWeekend workEarly shift- A leading retail store in Weymouth is seeking a Customer Experience Manager to enhance the shopping experience by overseeing front-end operations and delivering friendly service. You will lead your team to achieve performance goals and ensure compliance with company standards...Suggested
- Five Below is seeking an hourly Store Manager in Stoughton, MA. You will oversee daily store operations, train crew, and ensure a fast, friendly checkout experience. Responsibilities include supervising associates, organizing stock, opening/closing the store, and coordinating...SuggestedHourly pay
- ...Wrentham Premium Outlet in Massachusetts is seeking a Sales Supervisor to support store leadership, drive sales, and coach the team toward exceptional customer experiences. You will lead the sales floor, ensure guest readiness, uphold policies, and build loyal client relationships...SuggestedAfternoon shift
- ...Sales Supervisor for the Wr ent ham Premium Outlet in Wrentham, MA to support management with daily store operations, drive sales, and deliver an exceptional customer experience while coaching the team. Ideal candidates have 3+ years in retail with leadership experience,...
- ...Optical Supervisor/Assistant Manager to lead the store in the General Manager's absence and... ...teams, and ensure a smooth patient and customer journey. The role emphasizes floor leadership... ...goals and deliver a human, simple, bold customer experience. #J-18808-Ljbffr VisionWorks
$40 - $45 per hour
Boston, MAHybridContract$40/hr - $45/hrJob Description A global energy technology company is hiring a Customer Experience (CX) Lead to help improve customer engagement, retention, and the overall customer journey. In this role, you’ll lead customer experience projects from...Full timeTemporary workFlexible hours$17.25 - $17.75 per hour
...Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods,... ...—a Fortune 100 company and the world's leading off-price retailer. Opportunity: Grow... ...Responsible for promoting an excellent customer experience. Oversees a team of Associates at front...Hourly payTemporary workLocal areaHome officeFlexible hoursNight shift- TD Bank Group in Bedford, MA is seeking a Store Supervisor to oversee day-to-day team activities, drive operational excellence, and manage teller/platform operations while ensuring customer satisfaction and compliance with policies. The role supports acquiring and deepening...
- Foot Locker is hiring for a store leadership role focused on delivering exceptional customer service and sales performance. You will coach the team, manage daily... ...customer needs. Ideal candidates bring leadership experience in customer-facing retail, with flexibility to...Night shiftWeekend work
- ...Recruitment Marketing is looking for a Grocery Store Assistant Manager in Wakefield,... ...supervise employees while ensuring exceptional customer service. Responsibilities include... ...oriented to contribute to a positive customer experience and effective store operation. #J-18808...
$117.6k - $176.4k
...operated by Bright Horizons) and company store.Giving back to the communities where our... ...make history here...Own the day-to-day customer relationship and growth agenda for assigned... ...location and additional factors such as experience, job-related skills, and relevant...Full timeTemporary workImmediate startRemote work$16 per hour
...Customer Service Lead If you have strong leadership skills, a friendly, outgoing demeanor, an... ..., under the guidance of the Assistant Store Manager and Customer Service Supervisor... ...customers to create a positive shopping experience, proactively solving problems...Hourly payPart timeFlexible hoursNight shiftEarly shift$17 - $19 per hour
PLS is seeking a Shift Supervisor in Revere, MA to lead customer service initiatives and manage daily store operations. Responsibilities include overseeing... ...1(k) plans. Ideal candidates will have management experience and strong communication skills. #J-18808-Ljbffr...Shift work$17.5 - $30.2 per hour
...role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving... ...leadership, and 1P/3P partners, e.g., Amazon delivery drivers...Hourly payFull timePart timeSeasonal workWork at officeFlexible hoursNight shift$17.5 - $30.2 per hour
...role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving... ...leadership, and 1P/3P partners, e.g., Amazon delivery drivers...Hourly payFull timePart timeSeasonal workWork at officeFlexible hoursNight shift- ...a Senior Director of Retail Operations & Experience to shape strategy, structure, and operating model for store growth. You will lead the home office Store Operations function... ...insights to improve processes, reporting, and customer engagement across the store fleet. #J-188...Home office
- J.Jill is seeking a Senior Director, Retail Operations & Experience to lead the Store Operations function at the home office, shaping strategy, structure... ...SOPs and aligning field and home office while driving customer and associate experiences and financial performance. #J-1...Home office
- Sun Life U.S. is seeking a Customer Service Director to lead specialty markets servicing, optimize resources through co-sourcing, and manage vendor... ...goals. The position requires extensive leadership experience in health-care-related call centers, strong program management...
- ...'s Pizza in Revere, MA is seeking a Store Assistant Manager to lead daily operations, supervise crew, and... .... You’ll set the example on customer service, cash handling, and efficiency... ...scheduling while delivering a great customer experience. Previous fast-food or retail...
- A leading footwear retailer in Woburn, MA seeks a Store Leader to enhance customer experiences and support team development. This role involves managing daily store operations, ensuring adherence to policies, and driving sales through effective inventory management. Candidates...
- ...seeking a Sales Manager in Braintree to lead a high-performing store team and drive sales excellence. You will champion a customer-focused selling culture, oversee front-end... ...coach staff to deliver exceptional customer experiences, manage POS operations, and support...
- ThirdLove is launching a flagship boutique in Washington Square and seeks an innovative Store Manager to lead a dynamic team and deliver outstanding customer experiences. You will mentor staff, drive sales, and maintain store standards while embracing new technologies and...
- ...Sportswear in Somerville, Massachusetts, is searching for a Retail Supervisor to lead and support store associate teams. This role involves training staff, ensuring positive customer experiences, and managing store operations effectively. The ideal candidate will have 2-5...Full time
$16.5 - $18.43 per hour
...that provides supervisory leadership in the absence of store management. The position emphasizes customer service excellence and operational adherence to... ..., with AS degree preferred, and 2+ years of related experience. Compensation ranges from $16.50 to $18.43 per hour...Hourly payFull timeShift work$61.93k - $103.07k
...Macy’s is more than just a store. We’re a story. One that’s captured... ...milestones for countless customers and colleagues. Those stories... ...through the customers' eyes, leading initiatives to increase... ...passion for the perfect customer experience drives the service team to maintain...Temporary workWork experience placementFlexible hoursWeekend workAfternoon shift$16 - $22.2 per hour
...Store - BOS-EVERETT, MA The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling...Full timePart timeLocal areaFlexible hoursNight shiftEarly shift$20 - $24.5 per hour
Tailored Brands, Inc. is looking for an Assistant Store Manager in Somerville, MA, to support store operations and lead team members. You will assist the Store... ...achieving sales goals and ensuring an exceptional customer experience. With at least 2 years of retail experience...Hourly pay- PLS in Revere, MA is seeking an Assistant Store Manager to lead customer service excellence and ensure the store meets operating objectives and financial goals. The role includes supporting the Store Manager in daily operations and directing team activities in their absence...
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