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Customer Experience Lead — E‑Commerce & In-Store Ops

Whole Foods Market

Whole Foods Market in Cambridge, MA is seeking a Supervisor to support Customer Service & E-Commerce programs, leading checkout, delivery, and pickup operations. You will focus on safety, order accuracy, and a high-quality pickup experience while driving team productivity and program execution. You will monitor KPI metrics in-store and through online channels, coach team members, and collaborate with store leaders and 1P/3P partners to ensure compliant, efficient operations and excellent #J-18808-Ljbffr Whole Foods Market

Vacancy posted 2 days ago
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