Data Analyst

Overview:

DatamanUSA is looking for a Data Analyst for our direct client based in HI. This is a great opportunity for someone who is a quick learner with excellent people skills.

Job Details:

Job Title: Data Analyst

Location: Honolulu, HI

Duration: 12 months

Key Responsibilities:

*) Build and optimize ETL / ELT pipelines that ingest high-volume Call Center, chatbot, and case management data into BigQuery from Google CES CCaaS / CCAIP, ServiceNow, and related source systems.

*) Maintain dataset structures, data quality controls, and processing reliability across BigQuery and supporting cloud data infrastructure.

*) Create curated data models and semantic-ready tables that support Looker dashboards, operational scorecards, and downstream analytics use cases.

*) Implement and maintain integrations for reporting tools, including BigQuery, Looker, GA4, where applicable, and CCAIP reporting APIs for programmatic access to interaction and agent metrics.

*) Support governed data access, metadata standards, and pipeline automation to improve reporting timeliness, auditability, and reuse across the program.

Key Qualifications:

*) Proficient in SQL, Python, ETL tools, cloud platforms, BigQuery, and reporting integrations such as Looker, GA4, and contact center reporting APIs.

*) Ability to support reporting requirements, data validation, and operational analytics needs across business and technical stakeholders.

Skills:

Proficient in SQL, Python, ETL tools, cloud platforms, BigQuery, and reporting integrations such as Looker, GA4, and contact center reporting APIs.,Ability to support reporting requirements, data validation, and operational analytics needs across business and technical stakeholders.