Relationship Management Manager

Job DescriptionThe Relationship Management Manager will lead a team of Wholesale Relationship Managers and will have responsibility for assigned portfolio performance and YMFUS service levels. All efforts will be led by the Dealer Profit Maximization (DPM) principle and will include: maximizing order flow, response to escalated service requests, ensure dealers have adequate credit lines, oversee collection of amounts due, monitor collateral exceptions, proactively identify risk and collaborate with YMFUS leadership on growth and service opportunities.What you'll be doing:Lead a team of Wholesale Relationship Managers - Hire, manage, motivate, evaluate and develop staff on portfolio control and risk management operations of the wholesale finance portfolio.Responsible for oversight of individually assigned portfolio as well as assigned portfolios of direct reports. Oversight includes all customer service and collection activity.Responsible for oversight of daily AR adjustments, recoding of status items, overlines, unit transfers and other transactions within team and individually assigned portfolios, ensuring that submissions are JSOX compliantResponsible for bringing troubled accounts to resolution through either liquidation, rehabilitation or charge-off within assigned portfoliosPartner with the Legal Department and Risk Group to assign accounts out for repossession and/or debt recovery Assist in the development of departmental procedures and recommend changes or improvements to drive business resultsDevelop and implement key account strategy with goal of growing business across the YMUS and YMFUS organizations.Assist with the development and on-going training of Wholesale Finance team membersRepresent the YMFUS wholesale group at dealer events and sales meetings exemplifying the YMFUS values at all times The position will have great autonomy to manage the assigned portfolio, with some oversight from the Senior Portfolio Manager. This role will have direct management of key accounts within the assigned portfolio as well as an estimated 3-4 direct reports (and their respective portfolios). Perform other duties as assigned What you need to be successful:Bachelor’s Degree in business, finance or accounting preferredMinimum 2 years’ experience in commercial finance, preferably within the wholesale finance industryProficiency in Microsoft Office SuiteSAP experience a plusPrior experience managing troubled and/or problem accounts a plusAbility to understand and interpret financial statements a plusStrong problem-solving skills and the ability to manage multiple tasks simultaneouslyProven track record of providing excellent customer serviceExceptional interpersonal and communication skills, both oral & writtenDon’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!What’s in it for you:401(k) and Profit SharingFertility Benefits37.5 hour work-weekMedical, Dental, VisionLife and AD&D InsuranceWellness ProgramShort-Term Disability Coverage (for hourly roles)Long-Term DisabilityStudent Debt Repayment BenefitsAbility to borrow Yamaha productReports to: Department ManagerYamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.#LI-RM1Job DetailsJob Type: Full TimeCategory: Finance and AccountingSalaried: Salaried