Customer Success Manager

Job Description

Job Description

Summary
As a Customer Success Manager, you will take on clients after the completion of the implementation project and provide ongoing support and maintenance of SlicedHealth solutions to optimize revenue cycle processes in the healthcare industry. In this role, you will assist cross functional teams to ensure the successful adoption of contract management, business analytics, and price transparency solutions, provide ongoing support, and contribute to process improvements. This position requires an understanding of healthcare revenue cycle management, familiarity with contract management principles, and strong communication, organizational and technical skills to support clients post go live effectively.

Responsibilities

• Demonstrate effectiveness of SlicedHealth products by communicating value and results, assisting clients with system questions, issue resolution, and maintenance of solutions.
• Provide ongoing support for contract management systems by assisting with issue resolution, new data connection setup, system maintenance, and user support.
• Support end users by providing training and education on contract management system functionality, best practices, and process improvements, to ensure successful system adoption.
• Support cross functional teams, including revenue cycle, finance, legal, and IT, by gathering requirements and assisting in the development of strategies to optimize SlicedHealth solutions.
• Work closely with IT and vendor partners to help troubleshoot and resolve technical issues related to SlicedHealth solutions.
• Assist with regular audits to ensure data accuracy, contract compliance, and system integrity.
• Stay informed about industry trends and best practices in healthcare revenue cycle management, contract management, price transparency and related technologies.
• Participate in projects and initiatives related to revenue cycle optimization, contract negotiation, and process improvement efforts.

Qualifications

• Minimum of 3 to 5 years of experience in healthcare revenue cycle management, contract management, or related field.
• Minimum 2 to 5 years of experience in customer success or account management.
• Bachelor's degree in healthcare management, business administration, or related field.
• Strong understanding of healthcare revenue cycle processes, including contract negotiation, reimbursement, and claims management.
• Proficient in data analysis, reporting, and visualization tools.
• Excellent communication skills, both written and verbal, with the ability to communicate complex concepts to technical and non technical stakeholders.
• Project management skills with the ability to manage multiple tasks and deadlines simultaneously.
• Ability to work independently and as part of a team, with a high degree of self motivation and initiative.
• Knowledge of regulatory requirements related to healthcare contracts, such as HIPAA and Stark Law, is preferred.
• Price Transparency regulations compliance experience is preferred.
• Prior CSM experience in a SaaS Company is preferred.
• Ability to adapt to changing technology and industry trends and continuously improve skills and knowledge in contract management and revenue cycle optimization.