Provider Implementation Manager

Job Description

Job Description

Shape the Future of Cancer Treatment at Luminate

Luminate is on a mission to change the way we experience cancer care. We design and build products and services that reduce the financial, physical, and time burdens of cancer treatment. Our programs include enabling cancer care at home and preventing the side effects of anti-cancer therapies, with several active clinical trials around the world. 

We’re looking for a Provider Implementation Manager to become the engine behind the growth of our provider network: leading the project management process through which oncology clinics evaluate and adopt Luminate’s value-based care programs.

You will serve as the project lead for new provider relationships, ranging from community oncology clinics to large academic health systems, as they progress from early-stage evaluation through to contract signature. You will attend provider meetings, maintain a clear record of decisions and actions, co-ordinate with internal subject matter experts, Provider Operations, and our Growth team, and ensure that every commitment made to a prospective partner is delivered accurately and on-time. 

You do not need prior value-based care or oncology expertise (though advantageous) – we will teach you the subject matter. You do need to be exceptionally well organised, thorough, and comfortable holding colleagues accountable, while also being willing and able to interact with healthcare leaders both externally and internally. 

Working at Luminate

• This is a key provider-facing hire at a rapidly growing startup. You will have an opportunity to build relationships with oncology healthcare providers and gain first-hand insights into the growth of a start-up. 

• We offer a highly competitive salary and equity package, a flexible benefits package, alongside a company laptop, headphones, camera and teamwear. 

• We believe in quality of life in our products and for our people, offering flexible working hours and a generous vacation policy. 

What You Will Do: 

• Manage the lifecycle of new provider partnerships from initial discussions through to final contract signature, including: 

• • Attending, scheduling, and co-ordinating the preparation of partner-specific content for meetings with potential provider partners. 

• • Taking detailed notes of provider partner feedback and requirements and of decisions made and actions assigned during meetings. 

• • Co-ordinating with subject matter experts to ensure alignment on messaging for provider meetings, delivery of responses to partners on time, and to prepare content for meetings with prospects. 

• • Reporting key metrics such as prospects in funnel, conversion rate, and prospect sources into senior management. 

• Manage and improve our provider partner onboarding process by:

• • Creating detailed Gantt-chart timelines for provider onboarding, tracking actions such as contract signature, pharmacy procedure alignment, patient screening and IT integration. 

• • Continuously reviewing and improving our structured process for clinic onboarding, including SME engagements, training, financial analyses and data reviews, and identifying internal champions. 

• • Managing resources assigned to partner onboarding to ensure actions are completed and highlighting resource shortages to management. 

• • Tracking action completion and following up to ensure responsiveness to all provider accounts. 

• Create and maintain a data-driven partner conversion process by: 

• • Working with senior leaders to identify key onboarding metrics such as conversion rates by channel.

• • Reviewing conversion data to identify aspects of the onboarding funnel where prospects churn. 

• • Creating live dashboards of prospect interactions for each member of the Growth team. 

• • Introducing new systems and tools for identifying and tracking conversions. 

Personal Attributes – The Ideal Candidate Is: 

• Creative: A creative problem solver who is enthusiastic and proactive about new ideas. 

• Open: A proactive team player who seeks to help develop your teammates. You are willing to adopt, engage with and shape company culture in a positive manner. 

• Communicative: Excellent written and verbal communication and collaboration skills.

• Self-Driven: You have a sense of urgency in your work and thrive when taking responsibility for tasks.

Requirements – The Ideal Candidate Must Have: 

• 2-5 years’ prior experience in project management, implementation, operations, change management, business development, consulting, or a related commercial or project management role, within the healthcare industry. 

• Demonstrated experience of independently managing multiple complex projects in parallel involving multiple internal and external stakeholders. 

• Strong organizational and project management skills with the ability to manage multiple competing priorities. 

• A background in the use of project management tools or methodologies. 

• Strong analytical skills, including Excel capability and experience analysing commercial or operational data. 

• An ability to build clear dashboards, reports, and presentations for internal leaders and external partners. 

• Comfort working in an early-stage environment where processes are still being developed, and a curiosity to experiment with new approaches to tracking progress. 

• Strong organizational and project management skills with the ability to manage multiple competing priorities. 

Advantages – It Would be Advantageous to Have: 

• Experience partnering with or working within a health system or healthcare practice. 

• Experience using CRM and sales engagement tools such as HubSpot, LinkedIn Sales Navigator, and other similar platforms. 

• Experience with PowerBI or another dashboarding tool. 

• Familiarity with oncology care delivery. 

Don’t have all of these requirements? 

Some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart - tell us what you have learned and achieved, whether personal or work-related! With the right mindset, many of the skills above can be learned on the job. If this role excites you, don’t let the description hold you back!