Customer Care Technical Support Specialist

Job Description

Job Description

Duke Manufacturing is a modern food service equipment manufacturer, family owned and operated for 100 years with more than 700 employees worldwide. Our purpose is to "Nourish Our World" through integrated solutions that connect people, equipment, and technology to improve throughput, efficiency and quality. Duke is currently looking for a Customer Care Technical Support Specialist to join our Technical Support team. The Technical Support team delivers industry-leading technical solutions and support for Hot Appliances and refrigeration systems. Our mission is to resolve complex customer issues, provide expert field service support, and ensure optimal system performance. We leverage deep product, system, and engineering knowledge to address customer needs rapidly and accurately, supporting the company's reputation for technical excellence. This role will be a good fit for you if you:like troubleshooting electrical, gas, and refrigeration systemshave a good mechanical / technical aptitudedemonstrate the ability to communicate technical information clearly, accurately, and empathetically to customers and internal stakeholders, ensuring efficient issue resolution and positive customer experience.have strengths in technical problem-solving and root cause analysishave the ability to read electrical schematicslike to work within a team Job Qualifications:Completed a two-year technical degree in HVAC, Refrigeration, and Electrical SystemsPreferably with at least 5 years of equivalent field experience supporting equipment service and repair in the commercial kitchen industryBasic computer skills which include Microsoft OfficeRelevant education, experience, and performance will be considered together. Work Schedule & Location:Monday to Friday 7am to 4pm Central TimeSt. Louis, MO or Sedalia, MO (hybrid) - must be willing to travel on either location for periodic trainings and coordinationsWith exceptional travel to customer sites to provide hands-on technical expertise and field support See the attached job description for more informationDuke Manufacturing is an Equal Opportunity Employer.