Credit And Collections Specialist

Credit And Collections Specialist

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what's next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource — our PEOPLE! We invite you to explore our opportunities and grow your career with us.

A Credit and Collections Specialist provides administrative and collection support for Director of Credit and assigned account portfolio. Partnering with sales and administrative teams to promote sales, while meeting cash flow targets and mitigating delinquent receivables and bad-debt loss. Professionally address customer requests, build lasting customer relationships, and thrive in a fast-paced team environment.

Responsibilities

• Contact customers for payment; demonstrate a high-level of judgement in collecting - balance the need to collect and secure with sales goals and relationships

• Negotiate and secure arrangements for payment with delinquent accounts within limits of authority

• Extend credit to customers within designated limit of authority and approve credit inquiries

• Keep up to date customer collection notes in system of record (SAP and Excel)

• Provide support to customers (both internal and external) to effectively resolve collection issues, such as discrepancies, reconcile disputes, short payments, and payment inquiries

• Escalate issues at appropriate times, know when to "raise the flag".

• Process payments including check, ACH and credit card transactions. Assists customers with online payments

• Utilize excellent judgment in making decisions

• Quickly respond to customer requests

• Other Duties as assigned

Qualifications

• 3+ years' experience in credit and collections, basic accounting and finance knowledge

• High School diploma or GED required

• Track record of over-achieving quota

• Previous experience in Car Wash Business, Manufacturing and Distribution is a plus

• Excellent verbal and written communication skills across all organizational levels

• Strong attention to detail, demonstrated integrity and professionalism

• Ability to multi-task, prioritize, and manage time effectively

• Microsoft Office and SAP experience a plus

• Must be able to commute to nearest physical office location

• Working conditions are normal for a manufacturing & installation environment.

• Must be able to work in non-climate-controlled environment where ambient air temperature can exceed outside air

• Regularly required to stand or sit and move about the facility. Ability to stand for 8 hours per day.

We offer 100% employer paid medical plan. Other optional benefit programs are available to our employees and their families which include: 401(k) match, additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage.

EEO Statement

Equal Opportunity Employer

Sonny's is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.