Lead Field Service Engineer

Field Service EngineerThe Field Service Engineer will install, troubleshoot, and maintain Cadence hardware emulation platforms. This person will serve as the hardware technical representative providing pro-active onsite support at end user customer locations both domestic and international. This person's primary responsibility will be supporting the Atlanta data center but other locations as well in the eastern US. Identifies, analyzes and repairs hardware, firmware, network and other issues. Schedules part replacements and maintenance with customers as needed. Relies on experience and judgment to accomplish goals and ensure customer satisfaction.Reports to San Jose Field Service ManagerLocation: Atlanta, GAResponsibilities:Primary contact for all hardware related issuesPlanning and Installation of new equipment; reconfiguring existing equipmentTroubleshoot/diagnose and repair hardware and other problems, escalate issues when appropriateDocument all work processes as requiredEstablish a strong supportive relationship with customersInventory controlWork with Field Service team and other Cadence groups to improve processes and proceduresPosition Requirements:BS with a minimum of 4 years of experience OR MS with a minimum of 2 years of experienceGood written and verbal English communication skillsMinimum working knowledge of Linux/UnixStrong hardware and software troubleshooting skillsStrong documentation skillsMust be able to lift 40 lbsUS drivers license and passportWillingness to travel domestically and internationally including for short notice emergency service eventsFull training will be provided, however any experience in the following areas would be advantageous:Debugging and repair in a board/system level environment.Experience with liquid cooled systems and associated repairsExperience with Linux Shell Skills (use grep, sed, awk, find, etc)Experience with server scripting tools (python, perl, bash, sh, tcsh, csh or some combination)Experience with networking including installation/configuration of routers, switches and firewallsExperience with troubleshooting network issuesWe're doing work that matters. Help us solve what others can't.