Customer Service Representative
$39k - $41kCreative Financial Staffing
Customer Service Representative
Location: On-site in Akron, OH
Schedule: MondayFriday
Salary: $39,000 $41,000 depending on experience
Why This Opportunity Stands Out:
- Small team with a family-like atmosphere
- Your voice mattersideas are encouraged and valued
- Flexible, supportive work culture
- Opportunity to grow and take on more responsibility over time
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner
- Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering appropriate solutions
- Process orders, returns, exchanges, and refunds accurately
- Maintain detailed records of customer interactions and transactions
- Collaborate with other departments to resolve complex issues
- Follow up with customers to ensure their issues are resolved to their satisfaction
- Provide information about products, services, promotions, or policies
- Identify opportunities for process improvement and customer satisfaction enhancements
Qualifications:
- High school diploma or equivalent
- Previous customer service or call center experience is a plus
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and work under pressure
- Familiarity with CRM systems and Microsoft Office Suite
Vacancy posted 5 days ago
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