Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join a manufacturing team in Akron, Ohio in a contract position with the potential to become permanent. This role supports customer interactions, order processing, and coordination across key business functions to keep daily operations running smoothly. The ideal candidate brings strong communication skills, attention to detail, and the ability to manage customer needs while working with sales, shipping, and accounting activities.

Responsibilities:
• Manage day-to-day customer service activities by responding to inquiries and supporting accurate, timely communication with customers and internal teams.
• Enter and process customer orders for prototype, tooling, and production work while maintaining a high level of accuracy throughout the order lifecycle.
• Develop and send customer quotations for new and existing business opportunities, ensuring pricing and related details are clearly documented.
• Partner with departments such as Quality, Production, and Shipping to help coordinate order status, resolve issues, and support efficient fulfillment.
• Review invoice activity and keep customer account records current to support reliable documentation and service follow-up.
• Assist with accounts receivable tasks, including customer-related payment follow-up and supporting departmental compliance procedures.
• Maintain organized master drawing files and other order-related documentation needed for daily operations.
• Participate in recurring customer meetings and cross-train with teammates to provide dependable coverage when needed.• At least 2 years of experience in customer service, preferably in a manufacturing environment.
• Experience with order entry, customer support, and handling inbound or outbound customer communication.
• Working knowledge of sales support, shipping and receiving, and accounts receivable processes.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Strong verbal and written communication skills with the ability to interact professionally across departments and with customers.
• High attention to detail and the ability to manage multiple priorities in a fast-paced setting.
• Ability to work effectively in a collaborative team environment while maintaining accuracy in administrative tasks.